Technical Services Program Manager

JLL•Mountain View, CA

3d•$192,300 - $252,780•Onsite

About The Position

The Technical Services Program Manager serves as the operational partner to the Director and owns the development, scaling, and maintenance of technical services programs across the portfolio. The role translates strategic direction into day-to-day execution and ensures programs are documented in the Quality Management System (QMS), training is delivered across a matrixed staff of more than 100 people, and performance is monitored through QA/QC and KPI tracking. The role covers HVAC, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs. It also includes program documentation and version control, cross-functional training, KPI reporting, and management of technical-services financial accruals and OPEX and CAPEX budgets. The position is on-site in Mountain View, California, with San Francisco also listed as a preferred location, and travel of up to 25% within the Bay Area.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field, or equivalent practical experience.
5–7+ years of experience in program management, technical operations, or facilities maintenance.
Experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.
Experience managing operational budgets (OPEX/CAPEX) and financial accruals.
Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.
Strong training and presentation skills, with experience enabling technical and non-technical teams.
Strong command of KPI tracking, data reporting, and continuous improvement methodologies such as QA/QC.
Outstanding organizational skills and ability to collaborate effectively across a large, matrixed team environment.
Must be authorized to work in the United States without visa sponsorship.

Responsibilities

Build, design, and scale technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and changing client needs.
Oversee the lifecycle of HVAC, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs.
Document technical programs in the QMS library, including establishing standard operating procedures and version control.
Partner with program leads to conduct regular QA/QC and adjust workflows as client or site requirements change.
Work with interdependent teams to design, develop, and deliver training modules covering program details.
Ensure training adherence and knowledge transfer across more than 100 matrixed technical and non-technical staff.
Collect, track, and report KPI artifacts and provide performance insights and accountability dashboards.
Manage and maintain financial accruals, OPEX budgets, and CAPEX budgets for technical services, including forecasting, cost control, and fiscal alignment.