Technical Program Manager/Sr Technical Program Manager

Microsoft • ,

15h • $102,100 - $261,000

About The Position

The Technical Program Manager/Sr Technical Program Manager is part of the Worldwide MCAPS Team within Microsoft’s Customer Service & Support organization and supports the Americas from the Puget Sound area. The role coordinates customer-based intelligence with Sales, Marketing, Finance, and Engineering to help customers expand their use of Microsoft cloud services without capacity constraints. It builds relationships with field and Customer Success Account Management leadership and other stakeholders to develop an early deal pipeline and improve resource-specific capacity planning for regional cloud data center growth.

The position partners with subsidiary leadership teams across the United States, Canada, and Latin America, including Area Vice Presidents and leadership teams, Business Group Leads, and technical advisers. It helps align cross-company sales initiatives, cloud capacity expansion, deal orchestration, revenue performance, and gross margin targets with capacity plans, while supporting important customer solutions through partnerships and cloud co-planning. The role reports to the Global Director of Business Programs QEI and Insights Excellence.

Requirements

• Bachelor’s degree and 2+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
• At least 1 year of experience managing cross-functional and/or cross-team projects.

Nice To Haves

• At least 4 years of experience managing cross-functional and/or cross-team projects.
• At least 1 year of experience reading and/or writing code, such as for sample documentation or product demos.
• Quantitative and analytical skills, including understanding business metrics, financial modeling, and proficiency with financial calculations for capacity planning.
• Organizational and interpersonal skills demonstrated through cross-group delivery, especially across sales, operations, engineering, and business groups.
• Problem-solving, judgment, decision-making, and strategic capabilities; curiosity about underlying details and a bias for action in solving complex problems.
• Experience with Microsoft technology, cloud computing, connectivity, supporting business models, and exposure to or experience with integrated business planning processes.
• Written and verbal communication experience with customer, partner, and field empathy, including creating and delivering executive-friendly presentations.
• Experience working across business groups, thinking critically, and acting decisively in ambiguous situations.

Responsibilities

• Analyze opportunity pipelines with cross-organizational teams to develop accurate leading indicators of business opportunities and expansion challenges; act as a capacity account manager for regional opportunities and challenges.
• Advise regional leadership teams on infrastructure planning, execution, and resolution of capacity-related issues.
• Synthesize feedback from customers, partners, and field teams for headquarters to identify sales blockers and process improvements that enhance worldwide selling capability and efficiency.
• Develop regular rhythm-of-business customer engagements for Microsoft strategic customers and partners.
• Communicate progress, identify key challenges and opportunities, and accelerate decision-making.
• Assist with resiliency architecture and long-term capacity planning strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level