Program Manager, 24-Hour Youth Residential Care

St. Charles Inc•West Allis, WI

About The Position

The Program Manager oversees the initiation, performance, and ongoing monitoring of programming for clients in 24-hour youth residential care. The role is responsible for program fiscal viability, quality, and compliance with licensing, accreditation, and contractual standards, as well as recruitment, hiring, development, and discipline of program staff. The manager monitors and improves program services and outcomes, plans and evaluates initiatives aligned with the agency’s mission and vision, maintains relationships with community and contractual partners, and seeks opportunities for program growth. The position also participates in agency committees and the management team, reports program statistics, conducts weekly staff meetings, and addresses client concerns and complaints. The work takes place in a general office environment and at multiple locations, including community sites. Travel is approximately 20% using a company vehicle. The role may involve 24-hour on-call responsibility and potential exposure to blood products and contagious disease.

Requirements

Bachelor’s degree in a related field.
Two years of experience with at-risk youth.
Working knowledge of computer applications.
Knowledge of licensing, accreditation, or legal program requirements.
Proficient verbal and written communication skills.
Knowledge of financial concepts, including budgeting and income/loss, and ability to develop and monitor a budget.
Ability to demonstrate cultural competence and sensitivity when working with people across cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
Ability to respond to program and agency concerns on a 24-hour basis.
Valid Wisconsin driver’s license and liability insurance.
Ability to use a vehicle for work-related duties in accordance with agency insurance liability standards.

Nice To Haves

Master’s degree preferred.

Responsibilities

Ensure fiscal viability of programs and services.
Maintain program integrity and quality through quality improvement, accreditation, licensing, and internal monitoring processes.
Ensure effective staffing through recruitment, screening, hiring, evaluation, training, and discipline.
Maintain adequate staffing ratios to meet licensing and contractual requirements.
Ensure equitable treatment of staff through consistent application of agency human resource processes.
Mitigate risk through risk management analysis and corrective action initiatives.
Monitor and continuously improve program services, performance, client satisfaction, and achievement of program outcomes.
Plan, implement, monitor, and evaluate initiatives that support the agency mission and vision.
Ensure accurate and timely dissemination of information to program staff.
Cultivate and maintain relationships with community and contractual partners.
Seek and obtain program growth opportunities.
Participate in agency-wide committees and serve as a member of the agency management team.
Compile and report program statistics accurately and on time at designated intervals.
Conduct weekly meetings with program staff.
Evaluate and mediate client concerns and complaints.
Support the agency’s goals, mission, vision, and strategic planning.
Attend required training and meetings and perform other assigned duties.