Program Manager - Program Operations

SHR Consulting Group, LLC • Alexandria, VA

2h • $150,000 - $180,000 • Hybrid

About The Position

SHR Consulting Group is seeking a Program Manager – Program Operations to lead and advocate for employees working on SHR and partner subcontracts and to manage the business aspects of those subcontracts. This people-focused role supports staff through regular one-on-ones and site visits, onboarding and offboarding, performance and workplace issue resolution, retention efforts, career development, and coordination of timesheets, leave, and staffing coverage.

The role also manages workforce planning, subcontract and program finances, and relationships with prime contractors, partner subcontractors, Contracting Officers, and Contracting Officer’s Representatives. Responsibilities include negotiating subcontract terms and labor rates, managing funding and contract periods, reviewing invoices, maintaining compliance and audit-ready records, and pursuing growth opportunities on existing contract vehicles. The position requires an active DoD Secret clearance, U.S. citizenship, and frequent travel to government and prime contractor sites in the DMV. The work schedule is hybrid, with occasional work outside normal hours to support employees or urgent customer needs. The environment is a standard office setting with minimal physical demands.

Requirements

• At least 7 years of experience in federal government contracting, including at least 3 years leading or supporting staff on government contracts.
• Experience as an onsite Program Manager supporting a federal customer.
• Demonstrated ability to build trust with employees, coach them, resolve conflict, and handle sensitive personnel matters discreetly.
• Hands-on experience negotiating subcontract terms and labor rates.
• Working knowledge of the FAR and, where applicable, DFARS, flow-down clauses, and subcontract administration.
• Experience communicating directly with KOs, CORs, and prime contractor program and contracts staff.
• Demonstrated ability to identify and win new positions or scope on existing contracts.
• Approachable, present, and trusted people leader who leads through relationships.
• Emotional intelligence and ability to handle sensitive conversations with care and directness.
• Negotiation ability to protect company margins and interests while reaching workable partner agreements.
• Attention to detail in maintaining contracts, files, and commitments.
• Sound judgment about when to resolve issues directly and when to escalate.
• Strong written and verbal communication across employee and contracting audiences.
• U.S. citizenship and an active DoD Secret clearance.
• Bachelor’s degree in business, IT, management, or a related field, or equivalent experience.

Nice To Haves

• PMP certification.

Responsibilities

• Serve as day-to-day leader, advocate, and point of contact for employees working on SHR and assigned partner subcontracts.
• Hold regular one-on-ones and site visits, and stay informed about employees’ work, goals, and concerns.
• Lead onboarding and offboarding for staff on assigned subcontracts.
• Address performance, conduct, and workplace concerns, partnering with HR on documentation and corrective action.
• Support employee retention through recognition, identifying flight risks, and responding to engagement feedback.
• Coordinate timesheets, leave, and staffing coverage with prime contractors and customer site leads.
• Support employee career development, training, certifications, and internal mobility.
• Forecast staffing needs across subcontracts, including option-year exercises, ramp-ups, and periods-of-performance end dates.
• Partner with recruiting to fill open and anticipated positions and build succession and backfill plans for key roles.
• Track workforce data such as headcount, turnover, time-to-fill, and labor category mix, and report trends to the COO.
• Negotiate subcontract terms, conditions, and labor rates with primes and partner subcontractors.
• Review and negotiate subcontract agreements, modifications, task orders, NDAs, and teaming agreements.
• Manage subcontract funding, ceilings, periods of performance, and option exercises.
• Review partner invoices against agreements and resolve billing issues.
• Respond to inquiries from KOs, CORs, and prime contract managers, and represent the company in program reviews and performance discussions.
• Resolve customer concerns about staff performance or coverage before they escalate.
• Ensure SHR meets obligations to partner subcontractors, including flow-down clauses, reporting, timely payment, and communication.
• Ensure staff comply with agreement terms, labor category qualifications, and billing rules.
• Maintain complete, audit-ready subcontract files and monitor deliverables, reporting deadlines, and required certifications.
• Pursue growth on existing vehicles through outreach to primes, CORs, and customer leaders.
• Track subcontractor-eligible openings and promptly propose qualified candidates.
• Build relationships to position SHR for recompetes, new task orders, and expanded scope; share growth opportunities and intelligence with leadership and business development.

Benefits

• Competitive salary commensurate with experience and clearance level; advertised range is $150,000–$180,000.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company contribution.
• Paid time off and eleven federal holidays.
• Certification reimbursement and training support.
• Life and disability insurance.
• Ancillary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager