Program Management & Implementation

2020 Companies•Atlanta, GA

About The Position

The Program Management & Implementation (PMI) Manager supports the planning, coordination, and execution of multiple projects and programs across the organization. The role provides cross-functional visibility into project timelines, resource requirements, operational dependencies, and potential risks to help position projects for successful delivery. The PMI Manager works with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other internal stakeholders to align project execution with operational capacity and business priorities. Unlike a traditional project manager focused on individual project deliverables, this role maintains a broader view of concurrent projects, identifies potential conflicts, coordinates shared resources, and supports consistent operational processes. The successful candidate is organized, analytical, proactive, and comfortable working across departments to solve problems, improve processes, and keep complex initiatives moving forward. The position supports the organization’s shift toward proactive operational coordination by giving leadership visibility into upcoming project demands, clarifying cross-functional responsibilities and dependencies, and identifying potential conflicts early. The role contributes to consistent execution, internal collaboration, organizational growth, and positive client outcomes.

Requirements

At least 2 years of experience in project management, program coordination, operations, implementation, or a related role.
Strong organizational skills and ability to manage multiple priorities and competing deadlines.
Experience coordinating work across multiple teams or departments.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Experience maintaining project trackers, schedules, status reports, and action-item logs.
Strong written and verbal communication skills.
Ability to identify risks, anticipate challenges, and escalate concerns appropriately.
Strong attention to detail, problem-solving skills, and follow-through.

Nice To Haves

Experience supporting multiple concurrent projects or large-scale operational programs.
Familiarity with field operations, retail merchandising, scheduling, or distributed workforce environments.
Experience with Airtable, Salesforce, Smartsheet, Microsoft Project, or similar project management platforms.
Familiarity with resource planning, capacity management, and operational performance reporting.
Experience supporting process improvement or change management initiatives.

Responsibilities

Maintain a consolidated view of active and upcoming projects, including milestones, launch dates, resource requirements, and dependencies.
Coordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementation.
Identify scheduling conflicts, overlapping project requirements, and potential resource constraints.
Support cross-functional planning meetings and document decisions, action items, owners, and deadlines.
Monitor program-level timelines and proactively escalate risks that could affect multiple projects.
Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demands.
Track resource requirements across concurrent projects to identify capacity concerns and competing priorities.
Support operational leadership in evaluating workload distribution and prioritization.
Provide visibility into anticipated resource needs to support staffing and execution planning.
Identify operational risks, project dependencies, and potential execution bottlenecks before they affect delivery.
Maintain centralized risk, issue, and action-item trackers.
Coordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolved.
Escalate unresolved risks or conflicting priorities to the appropriate leadership team.
Track recurring operational challenges and recommend opportunities for improvement.
Develop and maintain program-level dashboards, trackers, and status reports.
Consolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestones.
Provide timely updates to operational leadership and cross-functional stakeholders.
Ensure key project information is accurate, accessible, and consistently maintained.
Support leadership meetings with relevant program metrics, action items, and follow-up documentation.
Support the development and maintenance of standardized project readiness checklists, workflows, templates, and procedures.
Identify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departments.
Partner with operational leadership to implement process improvements and track adoption.
Support lessons-learned reviews and incorporate findings into future planning.
Promote consistent use of established project management tools and operational processes.