Manager, Implementation Management

Engine

3h • $102,000 - $140,000

About The Position

Engine is an AI-native travel platform serving businesses, travelers, and companies that build on its infrastructure. The Manager, Implementation Management will lead implementation strategy and execution for important new customer opportunities, including deals ranging from $200K to $1M. The role establishes strong customer partnerships and drives adoption across Engine's product suite during customers' first months on the platform.

The manager partners with Sales and Account Management to support a smooth transition from signed contract to first booking, and shares implementation blockers and patterns with Product and Engineering. They lead Implementation Managers through active deployments, review workloads and milestones, coach the team, and develop scalable processes as customer volume grows. As the senior implementation voice on key opportunities, the manager leads customer meetings and training and ensures a strong handoff to the dedicated Account Manager.

The role requires at least four years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform, including at least one year leading a team or formally mentoring individual contributors. Engine offers a hybrid-hub work model, with roles performed in an office or fully remotely depending on role needs. Compensation includes a base pay range of $102,000–$140,000 USD and equity for all employees; some roles may also include an annual bonus.

Requirements

• At least 4 years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform.
• At least 1 year leading a team or formally mentoring individual contributors.
• Experience owning customer onboarding and implementation end to end.
• Ability to translate customer requirements into tailored rollout plans that drive adoption across a full product suite.
• Comfort serving as the senior customer-facing voice on a deal.
• Fluency in customer onboarding at scale, including configuration and rollout planning, mutual success plans, adoption benchmarks, and go-to-market handoffs across Sales, Account Management, and support.
• Ability to hold a team to a high customer-engagement cadence, approximately 15 customer meetings per week per individual contributor.
• Problem-solving and consultative communication skills, with the ability to anticipate customer needs and remove friction.
• Ability to thrive in a fast-paced environment where processes are still being refined and to lead from within live deployments.

Nice To Haves

• Experience with corporate travel, expense, or spend management platforms.

Responsibilities

• Craft and execute implementation strategies for important new customer opportunities, including deals ranging from $200K to $1M.
• Drive customer adoption across Engine's full product suite during customers' first months on the platform.
• Partner with Sales and Account Management to deliver a seamless experience from signed contract to first booking.
• Share implementation blockers and patterns from the field with Product and Engineering.
• Lead Implementation Managers through live deployments, conduct workload and milestone reviews, coach the team, and build scalable processes.
• Serve as the senior implementation voice on important new customer opportunities.
• Lead key customer meetings and deliver training.
• Ensure customer interactions exceed expectations and provide a clean handoff to the dedicated Account Manager.

Benefits

• Equity for all employees.
• Some roles may be eligible for an annual bonus or commissions.
• Benefits are available; the job description refers applicants to Engine's full benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed