Program Manager, Implementation (Launch)

Aledade PBC

About The Position

The Program Manager (Launch) leads program workstreams that guide partner practices through Aledade’s onboarding journey and support sustained success in value-based care. The role operates with a high degree of autonomy to structure, execute, and monitor launch initiatives, establish milestones and task structures, and keep work aligned with program objectives and timelines. It uses data-driven governance to provide transparency into progress and identify roadblocks early. The Program Manager designs workstream operating frameworks, defines and monitors KPIs, mitigates risks, and aligns Sales, Field, Implementation, Product, and other teams. The position facilitates cross-functional execution and oversees key launch deliverables. It also develops repeatable workflows, uses automation and AI to streamline program operations, supports colleagues with program-level challenges, and contributes to cross-team initiatives such as interviewing and onboarding as needed.

Requirements

Bachelor’s degree in a technical or relevant field; significant relevant work experience may be accepted in lieu of educational requirements.
At least 6 years of relevant healthcare experience in program management, project management, or a related field.
Demonstrated experience managing multi-stakeholder programs or initiatives with competing priorities and tight timelines.
Working knowledge of ambulatory EHR environments and their effects on clinical workflows and data exchange.
Proficiency with program and project tracking tools such as Monday.com, Jira, Salesforce, Tableau, or equivalent.
Willingness and ability to travel 10–25% to partner practices, cross-functional meetings, and Aledade headquarters as needed.
Deep understanding of end-to-end implementation for high-value enterprise accounts in a SaaS or professional services environment.
Knowledge of organizational dynamics and how to identify decision-makers, influencers, and blockers in complex organizations.
Understanding of conflict-resolution strategies for competing priorities between internal product or engineering teams and external client expectations.
Ability to communicate complex project status, technical requirements, and value propositions to audiences ranging from C-suite executives to administrative staff.
Skill in gaining buy-in for project timelines and process changes while aligning client and internal delivery teams on scope.
Ability to set realistic milestones and communicate potential risks or delays proactively.
Ability to adapt communication styles and project strategies to different enterprise stakeholders.
Ability to lead cross-functional internal teams and align stakeholder needs with available internal resources.
Familiarity with the technical and operational requirements for deploying third-party insights within EHR environments and understanding of their effects on clinical workflows and provider experience.

Nice To Haves

PMP or equivalent program/project management certification.
Change management certification or formal training, such as Prosci ADKAR.
Experience with Agile/Scrum methodology and sprint-based delivery.
Experience with AI-assisted program management tools, automated reporting, or API-based system integration.
ACO or value-based care program experience, including understanding of Promoting Interoperability and quality measure reporting.
Track record of influencing teams without direct authority.
Experience with enterprise implementation in population health or value-based care tools.
Familiarity with EpicCare Ambulatory integrations.

Responsibilities

Plan and manage assigned launch workstreams from definition through close-out, including scope, milestones, dependencies, and owners.
Build program plans and task structures, sequencing work according to business priority, available resources, and dependencies.
Maintain workstream backlogs and status in tracking tools so progress is visible.
Identify and escalate risks and roadblocks early, proposing mitigation approaches or options for the Sr. Director.
Define and monitor KPIs, including follow-through and milestone completion rates.
Analyze program- and practice-level data to surface opportunities, risks, and trends and develop actionable recommendations.
Prepare clear, decision-ready status updates and reports for Implementation leadership and cross-functional partners.
Account for data-capture limitations and changes over time when interpreting trends.
Align Product, Implementation, Field, Sales, and Support teams on launch priorities and handoffs.
Navigate competing priorities among internal teams and practice stakeholders while maintaining focus on launch objectives.
Communicate the business rationale behind launch initiatives to leadership, internal teams, and practice-facing audiences.
Apply working knowledge of value-based care and ACO models to connect launch work to broader business goals.
Use automation and AI solutions to streamline reporting, reduce manual status tracking and operational overhead, and share best practices.
Create and maintain standardized workstream templates, playbooks, and repeatable workflows.
Define operational guidelines and quality gates for AI-assisted workflows to protect data accuracy and long-term maintainability.
Develop reusable prompt templates and workflow accelerators for the team.
Identify and propose process improvements that increase operational efficiency.
Support Implementation team members with program-level challenges and help connect their work to launch goals.
Translate complex operational and program concepts into clear guidance.
Contribute to cross-team initiatives, including interviewing and onboarding, as needed.