Launch Manager

B-Stock•Boston, MA

About The Position

The Launch Manager turns new supply opportunities into scaled, high-value marketplace programs, from opportunity intake and pilot design through incubation, growth, and transition to dedicated Account Managers. The role owns seller relationships after sale and helps brands succeed on B-Stock by combining strategic guidance with hands-on execution. For the first six months after launch, the Launch Manager supports seller growth by reviewing performance, identifying opportunities, securing additional inventory, and developing high-potential sellers. The role also serves as the primary commercial contact for 3PL, donation, and RMS partners, including onboarding partner brand networks, structuring programs, and resolving escalations. Working closely with Sales, Strategy, Marketing, and Project Management, the Launch Manager develops launch strategies, drives programs live, and addresses issues along the way. The role builds and improves repeatable launch and scaling processes using data, AI, and lessons from each program, including automating intake, pilot setup, and performance tracking. It also brings category insights on brands, inventory, pricing, buyer demand, and marketplace performance to seller strategy and growth. The position reports directly to the Senior Manager, Strategy & Business Operations.

Requirements

At least 5 years of experience in implementations, early-stage customer success, strategy and business operations, a related client success function, or a comparable area; e-commerce, retail, or marketplace experience is preferred.
Proven ability to own growth outcomes across a portfolio of accounts, launches, or programs.
Skill in navigating complex cross-functional projects and coordinating internal stakeholders to drive customer success.
Ability to drive launches to completion across many stakeholders without direct authority.
Excellent communication skills and the ability to represent B-Stock credibly with brands and partners.
Hands-on experience applying AI within operational workflows, including building automations or agentic processes that handle multi-step work with minimal manual oversight.
Work authorization required.

Nice To Haves

Passion for re-commerce, the circular economy, or reverse logistics.
Experience in e-commerce, retail technology, or supply chain.
Experience working with apparel and footwear brands.
Experience launching and scaling new customer or seller programs from initial onboarding through measurable growth.

Responsibilities

Own new seller launches from opportunity intake and pilot design through the pilot and initial scaling.
Drive seller growth for the first six months after launch by analyzing performance, identifying opportunities, securing additional inventory, and developing high-potential sellers before transition to dedicated Account Managers.
Own post-sale relationships with 3PL, donation, and RMS partners as the primary commercial contact, including onboarding their brand networks, structuring programs, and resolving escalations.
Develop launch strategies, including pricing, pilot parameters, and success criteria, in partnership with Sales.
Coordinate cross-functional execution with Sales, Strategy, Marketing, and Project Management to launch programs quickly and resolve issues.
Build and improve the playbook for launching and scaling sellers using data, AI, and program learnings to make processes faster and more repeatable.
Develop category expertise and provide insights on brands, inventory, pricing, buyer demand, and marketplace performance to inform seller strategy and growth.
Build AI-powered automations or agentic processes for operational workflows such as intake, pilot setup, data pulls, performance reporting, and launch tracking.