Launch Manager

B-Stock•Boston, MA

3d•$100,000 - $140,000

About The Position

As Launch Manager, you will turn new supply opportunities into scaled, high-value marketplace programs, guiding launches from initial pilot through incubation and growth until sellers become established on B-Stock. You will own seller relationships after the sale and work hands-on with Sales, Strategy, Marketing, and Project Management to launch programs successfully and build platform momentum. The role combines strategic guidance to brands with practical execution to scale their programs. You will also build and improve the launch engine, using AI to automate repeatable intake, pilot setup, and performance tracking tasks. This position reports directly to the Senior Manager, Strategy & Business Operations. B-Stock is a B2B re-commerce platform connecting sellers of returned, trade-in, and overstock inventory with buyers. The company says its work supports resale, reuse, and the circular economy.

Requirements

At least 5 years of experience in implementations, early-stage customer success, strategy and business operations, or a related client success function; e-commerce, retail, or marketplace experience is ideal.
A proven record of owning outcomes across a portfolio of accounts, launches, or programs, measured on growth.
Ability to navigate complex cross-functional projects and bring internal stakeholders together to drive customer success.
Ability to drive launches to completion across many stakeholders without direct authority.
Excellent communication skills and the ability to represent B-Stock credibly with brands and partners.
Hands-on experience applying AI in operational workflows, including building automations or agentic processes for multi-step work such as data pulls, performance reporting, or launch tracking with minimal manual oversight.
Work authorization required.

Nice To Haves

Passion for re-commerce, the circular economy, or reverse logistics.
Experience in e-commerce, retail technology, or supply chain.
Experience working with apparel and footwear brands.
Experience launching and scaling new customer or seller programs from initial onboarding through measurable growth.

Responsibilities

Own new seller launches from sales opportunity intake and pilot design through the pilot and initial scaling.
Drive seller growth during the first six months after launch by analyzing performance, identifying opportunities, securing additional inventory, and developing high-potential sellers before handing them off to dedicated Account Managers for ongoing growth.
Manage post-sale partner relationships as the primary commercial contact for 3PL, donation, and RMS partners, including onboarding their brand networks, structuring programs, and resolving escalations.
Develop launch strategies, including pricing, pilot parameters, and success criteria, in partnership with Sales.
Coordinate cross-functional execution with Sales, Strategy, Marketing, and Project Management to launch programs quickly and resolve issues.
Build and improve the playbook for launching and scaling sellers using data, AI, and program learnings to make processes faster and more repeatable.
Develop category expertise and apply insights about brands, inventory, pricing, buyer demand, and marketplace performance to seller strategy and growth.