Warranty Program Manager-Vehicle Manufacturing

Masters Transportation•Kansas City, MO

5d•$78,000 - $95,000•Onsite

About The Position

The Warranty Program Manager designs, develops, implements, and administers the Master’s Motors warranty program. This is a hands-on individual-contributor role with no supervisory responsibilities. The position establishes warranty policies, workflows, documentation standards, decision criteria, reporting tools, and recovery processes in collaboration with affected departments, and oversees warranty matters from claim receipt through resolution and recovery. The role facilitates warranty-related collaboration among Master’s Motors, Master’s Transportation Service, Accounting, Production, Quality, Engineering, suppliers, and manufacturers. It supports a consistent, well-documented process while applying objective judgment to evaluate and resolve warranty matters professionally and promptly. The position is based at the company headquarters in Kansas City, Missouri, and includes work in a professional office as well as possible visits to vehicle production, service, parts, or maintenance areas. Limited travel may be required.

Requirements

Three or more years of relevant experience in warranty administration, vehicle service, fleet maintenance, claims administration, automotive or commercial vehicle operations, parts, manufacturing, technical service, or a related area.
Demonstrated ability to review detailed documentation, investigate issues, and make well-supported decisions.
Strong organizational skills and ability to manage multiple claims, deadlines, and follow-up requirements.
Strong written and verbal communication, professional negotiation, and conflict-resolution skills.
Strong attention to detail and commitment to accurate recordkeeping.
Proficiency with Microsoft Office applications and ability to learn warranty, service, accounting, and business systems.
Ability to collaborate effectively with department leaders and cross-functional stakeholders while maintaining the independence and objectivity needed for consistent, well-supported warranty determinations.

Nice To Haves

Experience administering manufacturer, chassis, component, supplier, or vehicle warranty claims.
Experience working with commercial vehicles, buses, fleet operations, vehicle production, automotive service, or related equipment.
Working knowledge of vehicle systems, repair terminology, service documentation, parts, labor, and failure analysis.
Experience preparing reimbursement claims and pursuing recovery from manufacturers or suppliers.
Experience developing standard operating procedures, work instructions, reporting tools, or claim-tracking processes.
Associate or bachelor’s degree in business, automotive technology, operations, accounting, supply chain, or a related field.

Responsibilities

Receive, review, investigate, and process warranty claims submitted to Master’s Motors.
Evaluate repair documentation, invoices, photographs, parts information, service records, failure details, and other supporting materials.
Determine coverage under applicable warranty terms, requirements, and limitations; document approvals, partial approvals, requests for information, or denials.
Request additional documentation or technical information and communicate claim decisions, requirements, and next steps to stakeholders.
Identify claims eligible for reimbursement from component or chassis manufacturers, suppliers, or other responsible parties; prepare, submit, document, track, and follow up on recovery claims through resolution.
Review denied, reduced, or disputed recovery claims and determine whether further documentation, follow-up, or escalation is appropriate.
Coordinate with Accounting on claim payments, vendor invoices, reimbursements, credits, and reconciliation of outstanding balances.
Serve as the primary Master’s Motors contact for warranty claim administration and resolution, coordinating with Service, Accounting, Production, Quality, Engineering, Parts, and other stakeholders.
Coordinate with appropriate internal stakeholders when a claim may involve insurance coverage and escalate complex, disputed, high-risk, or unusually costly claims to leadership as appropriate.
Maintain complete and organized electronic claim files, document decisions and resolution activity, monitor open claims, and provide accurate status information to stakeholders and leadership.
Protect confidential, proprietary, and business-sensitive information obtained through the claim process.
Monitor claim activity, aging, resolution status, reimbursements, and outstanding balances; identify recurring failures, repair concerns, documentation deficiencies, supplier issues, and other trends.
Prepare reports or summaries for leadership and communicate significant trends to relevant departments.
Develop, implement, maintain, and improve warranty procedures, standard operating procedures, work instructions, reporting tools, and claim-tracking processes with department leaders and subject-matter experts.
Identify process gaps and implement improvements to strengthen documentation, shorten resolution time, increase recovery opportunities, and improve accountability.
Assist with training internal stakeholders on warranty procedures and documentation requirements.