Fleet Warranty Program Manager
About The Position
Manage the processes, procedures, and cost recovery related to warranties and recalls for fleet assets. Oversee warranty submissions, tracking, and recovery, and serve as the liaison between manufacturers or parts suppliers and Fleet Operations to ensure claims are handled efficiently and effectively. The role develops and oversees documentation and procedures for warranties, equipment failures, recalls, and service bulletins; manages claim filing and recovery; monitors deadlines and metrics; and works with Accounting, Asset Management, Sourcing, Fleet Operations, and other stakeholders. The position also provides warranty and recall expertise, supports vendor relationships and performance measures, and attends meetings at various locations, with travel of up to 20%. Xcel Energy supports a hybrid work model; many roles work onsite three days per week, Tuesday through Thursday, though expectations vary by role, team, and business needs.
Requirements
- Bachelor's degree or equivalent combination of education and experience in Business, Automotive Technology, or a related field.
- Five to seven years of experience in fleet program management focused on recall or warranty management, procurement, asset management, or similar experience.
- Strong interpersonal and relationship skills.
- Strong change management and process improvement skills.
- Leadership skills and excellent organizational, interpersonal, and communication skills.
- Ability to attend meetings in various locations, with up to 20% travel.
- Valid driver's license.
Nice To Haves
- Previous dealership experience with warranty work or experience in the utilities sector.
- Experience working with light-, medium-, and heavy-duty vehicles with complex utility upfitting.
- Experience with Microsoft Office Suite and fleet management tools.
Responsibilities
- Develop, implement, and oversee processes, procedures, and documentation requirements for fleet warranties, equipment failures, recalls, and service bulletins.
- Serve as the single point of contact for warranty and equipment-failure issues, and use capital improvement processes when applicable.
- Direct and provide administrative support to Fleet when filing claims; improve vendor recovery practices to maximize financial benefit.
- Analyze data to identify insights and maximize claim margins.
- Manage warranty and recall claim recovery for fleet assets, ensuring documentation is complete and submitted according to claim requirements.
- Monitor claim timelines and deadlines, develop claim metrics, and report on claim status and performance.
- Partner with Accounting to track claim status and update impending payments.
- Serve as a subject matter expert for warranty and recall procedures and inquiries, attend vendor-provided warranty training, and update Fleet Operations and Asset Management on documentation and requirements.
- Develop vendor warranty and recall KPIs, provide expertise on warranty terms and conditions, and analyze data to ensure compliance with Asset Management and Sourcing.
- Build relationships with vendors, Fleet Operations, Asset Management, Fleet Leadership, Finance, Accounting, Sourcing and Purchasing, IT, and other stakeholders.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose Flexible Spending Account (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
