Assistant Manager, Youth Program - Muskegon, Ionia, and Montcalm

West Michigan Works!•Grand Rapids, MI

8d•$49,377 - $69,126

About The Position

The Assistant Manager for the Youth Program serving Muskegon, Ionia, and Montcalm counties works in coordination with the Talent Solutions Manager and/or Talent Solutions Director. The position supervises and trains the ACSET team and monitors the effective delivery of Michigan Works! programs, services, and project outcomes in support of an employer demand-driven system. The Assistant Manager also provides direct support to the Talent Solutions Manager. Knowledge of workforce development and the ability to deliver excellent customer service to job seekers, employers, and visitors to Michigan Works! Service Centers are required. Responsibilities follow established procedures while allowing latitude for initiative and independent judgment. This is a full-time position working 40 hours per week. Pay Range E is $49,377 to $69,126 annually, with starting wage commensurate with qualifications and experience. Benefits include healthcare benefits, retirement plans with employer match, a financial wellness program, tuition reimbursement, paid holidays, and accrued time off. The position works in a normal office environment, and local or statewide travel may occasionally be required.

Requirements

Knowledge typically acquired through a bachelor's degree in Social Services, Public Administration, or a related field.
Two to four years of leadership experience in business or workforce administration, or an equivalent combination of training and experience.
Computer skills necessary to communicate effectively, orally and in writing, with community organizations and agencies.
Ability to read, understand, and monitor program expenditures.
Ability to apply analytical skills to identify operational problems and offer potential solutions.
Ability to interpret, explain, and apply principles of public and private agency administrative support.
Interpersonal skills to communicate effectively, orally and in writing, with community organizations and agencies, with prior public-speaking experience.
Work history demonstrating initiative, follow-through, professionalism, problem solving, and teamwork.
Ability to diffuse and assist with customer complaints.
Strong leadership skills and experience in management, supervision, and program development.
Commitment to providing patient, friendly, participant-centered services.
Communication and organizational skills that contribute to a quality work environment and ability to work as part of a team.
Ability to handle deadline-related pressures and frequently work on projects requiring concentration and attention to detail.
Knowledge and experience with proper phone etiquette.
Physical ability to sit in one position for extended periods.
Knowledge and experience of relevant human service programs, policies, resources, and procedures.

Nice To Haves

Ability to speak a language other than English.

Responsibilities

Provide staff training and assistance regarding proper customer service.
Monitor and report staff performance and effectiveness, including customer service, to the appropriate departmental manager.
Use the Pure Michigan Talent Connect website proficiently, including troubleshooting, problem solving, and assisting customers.
Maintain data and reports for weekly, monthly, and quarterly performance requirements.
Train and support staff and clarify Michigan Works! regulations, policies, and required file documentation.
Use the customer tracking system and/or Salesforce proficiently.
Coordinate with and support the Talent Solutions, Business Solutions, or Talent Development teams as needed.
Maintain a proficient and demonstrated understanding of the One Stop Management Information System (OSMIS).
Maintain a proficient and demonstrated understanding of all Michigan Works! program requirements.
Carry out responsibilities in accordance with organizational policies and applicable laws.
Establish and maintain professional, effective working relationships with other ACSET staff.
Attend professional development activities, trainings, and seminars.
Oversee daily operations and address front-line issues and concerns.
Actively participate in continuous quality improvement processes.
Perform other duties as assigned.