Program Manager Deaf Unity

People Encouraging People•Baltimore, MD

3d•$57,500 - $62,000

About The Position

Responsible for program and interpreter coordination of PEP’s Deaf Unity services. The role provides programs for deaf clients with chronic mental illnesses and manages, evaluates, and oversees the budgets of these programs. It monitors service quality and ensures services are appropriately applied to Deaf Unity clients. The Program Manager hires, supervises, and trains Deaf Unity staff, expands existing services, and seeks grant and other funding opportunities. The position oversees approximately 10 Deaf Unity staff members. Its principal accountabilities include staff supervision and development; compliant client documentation; program quality of care; billing and budget management; oversight of client referral, screening, and placement services; and client well-being, both clinical and physical.

Requirements

Bachelor’s degree in Social Work, Psychology, or Counseling.
Two years of experience working in a supervisory position.
Ability to work with the deaf population and knowledge of deaf culture.
Fluency in American Sign Language (ASL).
Strong organizational and communication skills.
Flexible schedule to handle various changes and commitments.
Strong organizational skills to run and supervise a program effectively.
Networking skills to maintain contact with internal and outside agencies.

Nice To Haves

Master’s degree in Social Work, Psychology, or Counseling is preferred.

Responsibilities

Hire, supervise, and train staff; conduct evaluations and initiate disciplinary action as required.
Review and coordinate the quantity and quality of services provided to clients and the community, including staff availability, progress notes, and Individual Rehabilitation Plans.
Ensure client records meet accreditation requirements established by appropriate mental health organizations.
Conduct staff and client training in American Sign Language as required.
Develop program guidelines, activity materials, and documentation as needed.
Monitor house placements, discharges, and residential site files.
Monitor the quality of services provided at residential sites.
Provide crisis intervention and assistance as necessary.
Conduct regularly scheduled staff meetings to address concerns.
Collect, document, and assess Quality Assurance numbers.
Monitor program funding budgets and billing activities.
Coordinate and collaborate with other agencies working with deaf populations.
Communicate with other agency departments about client concerns or needs, and schedule or attend interdepartmental meetings as required.
Monitor regulatory and other reporting requirements.
Expand existing services and seek grant and other funding opportunities.