Manager, Deaf & Hard of Hearing

MasterWord Services•Houston, TX

4d•Onsite

About The Position

MasterWord Services (MWS) provides language services solutions in over 250 languages, across four different continents. Services we provide include Translation, Localization, Onsite Interpreting, Video Remote Interpreting (VRI), and Over-the-Phone Interpreting (OPI) Services. Our clients include some of the world’s largest businesses, government entities, healthcare organizations, educational institutions and not-for-profit organizations. We offer a competitive salary and extensive benefits package. We offer a casual and relaxed, yet professional environment where people can learn and grow with the company. We are looking for a Manager, Deaf & Hard of Hearing to lead our Deaf and Hard of Hearing Team as we continue to grow the business.

Requirements

Bachelor's degree in Business Administration, Deaf Studies, Interpreting, Linguistics or related field; or equivalent combination of education and experience.
Three or more years of experience in ASL interpreting services operations, scheduling or coordination, including at least one year in a supervisory or lead role.
Broad knowledge of Deaf culture, the ASL interpreting field, and communication access services, including CART and remote interpreting.
Must be willing to work occasional extended hours to meet client needs and provide after-hours on-call support on a scheduled rotating basis.
Exceptional oral and written communication skills.

Responsibilities

Lead daily operations, including scheduling, staffing and on-time delivery of interpreting and CART services.
Hire, train, coach and evaluate department staff and staff interpreters.
Track department KPIs and budget, and report results to the Director.
Serve as the escalation point for client and interpreter issues and support client account management.
Drive process improvements and ensure compliance with MasterWord ISO processes and the NAD-RID Code of Professional Conduct.
Participate in rotational after-hours/on-call support and perform other duties as assigned.