Product Manager Jobs

About The Position

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience redesigning complex, multi‑team operational processes
• Strong facilitation and stakeholder alignment skills
• Experience with automation‑enabled services or configuration‑driven systems
• Familiarity with Agile, Lean, or BPM practices
• Experience partnering with UX, Product, and Engineering teams
• Background in enterprise or platform‑based environments

Responsibilities

• Map and document current‑state (as‑is) implementation processes across teams, systems, and handoffs
• Identify inefficiencies, risks, manual touchpoints, and failure modes
• Design future‑state (to‑be) service flows that leverage automation and configuration‑driven deployment
• Define service boundaries, including human‑in‑the‑loop vs fully automated steps
• Use current AI tools to facilitate process mapping, stakeholder engagement, and identification of enhancements
• Drive definition of orchestration logic for automated configuration deployment
• Specify required inputs, outputs, dependencies, approvals, and exception handling
• Partner with engineering to ensure automation aligns with real‑world operational needs
• Establish standards for repeatability, scalability, and governance
• Lead service design workshops with Operations, Product, Engineering, Risk, Implementations, and Client teams
• Align stakeholders on how the implementation service will operates end‑to‑end
• Coordinate pre-adoption planning by identifying which teams are impacting process workflow(s) when newly identified product(s), features, functionality or services are introduced.
• Serve as the source of truth for the service model and process intent
• Establish and maintain clear cross-functional ownership, aligning impacted teams on newly introduced process workflows.
• Contribute to development and implementation of new elements of the modern configuration solution that introduce simplification and scale
• Define non‑UI elements of the service, including: Ownership and roles, SLAs and success measures, Support and escalation paths, Post‑deployment lifecycle considerations
• Ensure the service functions effectively before, during, and after UI interaction
• Establish metrics for new services incorporated into the modern configuration solution in a sustainable manner to provide executive-level reporting

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program