Vice President, Product Portfolio Operations Manager, Chase Travel

JPMorgan Chase & Co. • Glen Allen, VA

4d • $99,750 - $200,000

About The Position

The Product Portfolio Operations Manager on the Chase Travel team supports the Portfolio Quad by helping ensure value delivery and performance against business objectives and enabling products and portfolios to operate efficiently within the organizational ecosystem. The role supports teams, contributes to strategic initiatives, and promotes collaboration, continuous improvement, and alignment with Chase's mission and goals.

The position partners with Product teams to monitor portfolio health and performance, maintain accurate data in systems of record, and provide dashboards and reporting for effective decisions. It supports controls and audit activities and improves portfolio governance, operating routines, and processes across Product Areas. The role also works with stakeholders and leadership to align execution with strategy, identify trends and corrective actions, and support the PPO leadership team with projects and ad hoc initiatives.

Requirements

• Proven experience in product operations, with a strong focus on controls, risk and issue tracking, and process improvement.
• Experience establishing and supporting ways of working, operating routines, and portfolio or Product Area operational support.
• Strong strategic planning, analytical, and problem-solving skills, including the ability to identify root causes and implement scalable solutions.
• Excellent documentation skills and the ability to create clear, durable artifacts such as playbooks, SOPs, and procedures.
• Exceptional written, verbal, and interpersonal communication skills, with the ability to influence and partner effectively across stakeholders and levels.
• Ability to simplify complex processes into clear guidance, including developing training and communications.
• Ability to act as a culture carrier by consistently promoting and modeling organizational values.

Nice To Haves

• Experience with Jira, Align, Tableau, Co-Pilot, or other AI tools.
• Experience with ways of working and operational support.
• Ability to drive innovation and operational excellence.
• Familiarity with Chase CCB processes and standards.
• Passion for fostering a collaborative and inclusive workplace culture.

Responsibilities

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.
• Maintain accurate, timely, and consistent data in systems of record, including Align, Jira, and PAT.
• Produce recurring and ad hoc dashboards and reports to improve portfolio monitoring, transparency, and decision-making.
• Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder and leadership reporting.
• Establish and continuously improve portfolio operating routines, governance, and ways of working across Product Areas.
• Identify process gaps and implement scalable systems and automation, including AI-enabled approaches, to improve controls hygiene and productivity.
• Build relationships with key stakeholders and communicate with leadership to align execution with strategy and objectives.
• Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.
• Support the PPO leadership team with project work, ad hoc activities, and initiatives.
• Model and champion Chase values and contribute to a positive, inclusive culture.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed