Vice President, Product Manager – Customer Growth and Relevance, Chase Travel

JPMorgan Chase & Co. • New York, NY

4d • $133,000 - $215,000

About The Position

The Vice President, Product Manager will own a focus area within Chase Travel’s Customer Growth and Relevance team, building tools and capabilities that strengthen customer loyalty and engagement. Depending on the pillar, the work may include creating more relevant, tailored experiences across the Chase Travel platform so each cardmember’s travel journey is more personal and useful.

The role partners with product, engineering, data science, analytics, design, marketing, and rewards and loyalty teams to turn customer insights and data into measurable growth. The product manager shapes strategy and roadmaps, owns end-to-end delivery and outcomes, leads experimentation and Agile execution, and communicates progress and recommendations to senior leadership. The role also leads and develops a direct report and balances customer relevance, scalability, privacy, governance, platform stability, and customer trust.

Requirements

• At least 8 years of experience, or equivalent expertise, in product management or a closely related domain, with a record of delivering measurable business and customer outcomes.
• Advanced knowledge of the product development lifecycle, including discovery, UX and design collaboration, delivery, launch, and ongoing optimization.
• Ability to lead end-to-end product lifecycle activities, including problem framing, customer and stakeholder discovery, ideation, strategy definition, requirements and acceptance criteria, and value and benefits management.
• Strong data fluency, including defining metrics, analyzing customer behavior, independently exploring data, and partnering with analytics and data science teams to generate actionable insights.
• Hands-on experience with experimentation and test-and-learn practices, including hypothesis design, A/B testing, and interpreting results to guide product decisions.
• People management experience, including coaching and developing product talent.
• Ability to thrive in ambiguity, take initiative, and build new capabilities from early concept through scaled delivery.
• Excellent written and verbal communication skills, with the ability to tailor messages to technical and non-technical audiences at all seniority levels.
• Comfort using AI tools in daily work, such as generative AI assistants and AI-enabled analytics, and willingness to champion responsible use of emerging AI capabilities.
• Strong technical acumen to propose, evaluate, and influence product and feature explorations, especially in personalization, recommendations and targeting, customer data platforms, and machine-learning-driven experiences.
• Demonstrated success driving organizational change, influencing without authority, and aligning stakeholders across product, engineering, data, marketing, operations, risk, compliance, and other functions.
• Strong executive presence and presentation skills, including the ability to lead senior stakeholder discussions and drive decisions through clear, data-informed narratives.
• Ability to synthesize extensive quantitative and qualitative information into clear narratives, concise summaries, and actionable insights.
• Ability to articulate risks, trade-offs, and recommendations to senior management, including options analysis and decision-ready proposals.

Nice To Haves

• Experience in growth, engagement, loyalty, personalization, or consumer digital products.

Responsibilities

• Lead end-to-end product ownership of a dedicated Customer Growth and Relevance pillar, building the business case, securing leadership support, executing the roadmap, and delivering measurable outcomes in engagement, loyalty, retention, and booking growth.
• Shape the vision, strategy, and roadmap for relevant customer experiences on the Chase Travel platform, including the use of customer data, behavioral signals, and models to provide content, offers, and recommendations.
• Use data and customer insights to identify growth opportunities, frame customer problems, prioritize initiatives, and define and manage success metrics and KPIs.
• Design, run, and interpret A/B and multivariate experiments to validate hypotheses, optimize experiences, and guide iterative product decisions.
• Turn ambiguous, early-stage concepts into clear problem statements, testable hypotheses, and sequenced, deliverable initiatives.
• Own the product roadmap and backlog for the assigned pillar, translating loyalty and engagement goals into prioritized, scalable features and capabilities.
• Develop understanding of customer segments, behaviors, and travel journeys through quantitative analysis and qualitative research, and translate findings into product requirements and acceptance criteria.
• Partner with engineering, data science, analytics, design, marketing, and rewards and loyalty teams to align product capabilities with Chase Travel priorities and customer needs.
• Lead, coach, and develop a direct report, setting clear ownership, expectations, and growth goals while fostering curiosity, accountability, and customer focus.
• Balance relevance, customer experience, scalability, data privacy, and governance while maintaining platform stability and customer trust.
• Work with stakeholders to prioritize features, enhancements, and technical debt, manage dependencies, and ensure transparent decisions.
• Communicate progress, results, and recommendations to senior leadership through clear, data-informed narratives.
• Lead Agile planning, delivery, and release management for growth and personalization capabilities, and drive continuous improvement through metrics and feedback loops.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Reasonable accommodations for applicants’ and employees’ religious practices and beliefs, and mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed