Principal Product Manager

Microsoft•Redmond, WA

5d•$142,800 - $304,200

About The Position

The Copilot Extensibility and Developer Platform team builds the product, platform, and operational foundations that enable customers and partners to extend Microsoft 365 Copilot with agents, connectors, APIs, and related capabilities. The team works across engineering, design, research, go-to-market, field, support, and partner teams to make these experiences useful, reliable, secure, governable, and ready for enterprise scale. This customer-facing Principal Product Manager works directly with strategic enterprise customers and partners to identify high-value business problems, incubate early extensibility scenarios, and guide solutions from initial concept through production readiness and repeatable adoption. The role combines product judgment, technical depth, and executive-level customer engagement to turn real-world learning into product strategy, platform requirements, and scalable customer-success motions. This is a hands-on leadership role for someone who can operate amid ambiguity, move between business outcomes and technical design, and help shape AI-powered work. The role involves owning customer engagements, guiding production-ready AI solutions, resolving complex implementation issues, translating customer evidence into product direction, aligning cross-functional teams, creating scalable patterns, measuring success, representing the customer, shaping go-to-market readiness, and contributing senior product leadership.

Requirements

Bachelor's degree and 8+ years of experience in product, service, or program management or software development, or equivalent experience.
Substantial experience leading complex, customer-facing software initiatives, including several years owning product strategy, requirements, prioritization, and delivery.
Demonstrated success working directly with enterprise customers or partners to move complex solutions from discovery and design into production adoption.
Technical fluency in cloud platforms, enterprise software, APIs, data integration, security, governance, and modern AI or agent-based experiences.
Ability to influence engineering and business leaders without direct authority, resolve competing priorities, and drive decisions across organizational boundaries.
Excellent written, verbal, and executive communication skills, including translating among customer outcomes, technical constraints, and product strategy.
Analytical judgment and experience using customer evidence, telemetry, evaluations, and business metrics to prioritize investments and measure results.
Experience with Microsoft 365 Copilot, Copilot Studio, agents, connectors, Microsoft Graph, APIs, or comparable enterprise AI and extensibility platforms.
Experience designing or prototyping technical solutions and working closely with engineers, architects, and customer delivery teams.
Experience with large enterprise deployments involving identity, permissions, data governance, compliance, administration, and change management.
Track record of creating reusable customer programs, technical playbooks, reference architectures, samples, or field enablement.
Experience influencing product roadmaps from customer feedback and scaling insights from individual lighthouse engagements into broadly applicable capabilities.
Ability to operate effectively in a rapidly evolving environment, balance strategic thinking with hands-on execution, and learn continuously.

Nice To Haves

Bachelor's degree and 12+ years of experience in product, service, or program management or software development, or equivalent experience.
4+ years of experience taking a product, feature, or experience to market, such as design, product-market fit, and launch, including internal tools or frameworks.
6+ years of experience improving product metrics in a market, such as growing a customer base, expanding customer usage, or avoiding customer churn.
6+ years of experience disrupting a market for a product, feature, or experience, such as through competitive disruption or replacing an established competing product.

Responsibilities

Lead strategic customer engagements with senior business and technical stakeholders to identify high-value scenarios, define measurable outcomes, and guide discovery through deployment and adoption.
Incubate production-ready AI solutions by framing agent, connector, and API scenarios, validating feasibility, and guiding architecture, data readiness, security, compliance, governance, deployment, and supportability decisions.
Unblock complex implementations by working with customers, engineering, partners, and delivery teams to diagnose technical and product gaps, resolve issues, and maintain executive communication.
Translate customer feedback, telemetry, evaluations, support signals, and competitive insights into prioritized requirements, product strategy, and roadmap recommendations.
Drive cross-functional execution by aligning engineering, design, research, marketing, business development, field, support, and partner teams around outcomes, ownership, milestones, risks, and decisions.
Create reusable architectures, onboarding playbooks, samples, evaluation methods, documentation, and enablement from customer-specific learning.
Define and track measures for solution quality, deployment readiness, time to value, adoption, usage, customer health, and business impact, and use results to improve the product and engagement model.
Represent customers as a trusted product and technical advisor in executive briefings, architecture reviews, roadmap discussions, and escalation forums while balancing customer needs, platform strategy, and engineering constraints.
Shape go-to-market readiness through positioning, technical narratives, launch readiness, field enablement, lighthouse wins, and ecosystem programs for Copilot extensibility capabilities.
Operate as a senior product leader by creating clarity in ambiguous spaces, making principled tradeoffs, influencing across organizational boundaries, and raising product-management standards through coaching and reusable best practices.