Practice Manager Jobs

About The Position

Requirements

• At least 5 years of leadership experience combining operations management and sales.
• A demonstrated track record of meeting and exceeding sales targets.
• Experience managing and reporting on KPIs and making decisions based on them.
• Experience having direct performance conversations and achieving outcomes.
• A proactive approach to identifying and resolving problems.

Nice To Haves

• Experience in hospitality, upscale retail, or premium service operations.

Responsibilities

• Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
• Drive location sales performance and hold yourself and the team accountable to revenue targets and KPIs.
• Set performance standards and maintain them through coaching, feedback, and structured accountability.
• Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
• Track sales volume, conversion rates, efficiency, and quality scores, using the data to make operational and commercial decisions.
• Identify underperformance early and address it directly with clarity and follow-through.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after the first year.
• 10 paid holidays.
• Annual compensation of $100,000 or more plus bonus incentives.