Practice Manager

New Jersey Urology•Cherry Hill, NJ

12d

About The Position

The Practice Manager provides administrative operations for U.S. Urology Partners clinics and supports the company’s vision of delivering excellent, effective, full-service urologic care and fostering patient and physician satisfaction and loyalty. The role works closely with the Nurse Manager to promote optimal patient care and efficient patient flow from reception through clinical areas. It plans and prioritizes administrative workflows, collaborates with physicians, the COO, Human Resources, Billing, and Team Leaders, and develops policies and procedures focused on continuous improvement. The manager oversees clerical staffing, training, performance, scheduling, and administrative operations. The position also supports accurate patient scheduling and financial information, maintains patient confidentiality and required documentation, coordinates medical dictations and office tasks, oversees supplies and building maintenance, and communicates operational information to physicians and managers. The position is based in a professional office environment and uses standard office equipment. Travel is primarily local during the business day, with some out-of-area and overnight travel possible. The role includes frequent standing, walking, sitting, hand use, reaching, stooping, kneeling, crouching, crawling, and talking or hearing. It frequently requires lifting or moving up to 10 pounds and occasionally up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school graduate.
At least three years of related experience (the posting states “five (3) years”).
Experience in a supervisory role.
Ability to solve practical problems and handle varied concrete situations where limited standardization exists.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.

Nice To Haves

An associate degree is preferred.

Responsibilities

Work closely with the Nurse Manager to support optimal patient care and efficient patient flow throughout the clinic.
Plan and prioritize workflow to maximize the efficiency and quality of medical office clerical operations.
Work with physicians, the COO, and Human Resources to establish and implement plans that improve office administrative operations.
Create policies and procedures focused on continuous improvement and solutions to daily issues.
Work with Human Resources to ensure office locations are appropriately staffed.
Coordinate training for newly hired clerical staff.
Communicate expectations to clerical staff and work with Team Leaders to monitor progress and quality.
Assess patient needs, practice objectives, and employee competencies to assign staff effectively.
Create and maintain patient templates so patients are scheduled in appropriate blocks of time for each physician.
Work with the Billing Manager and billing staff to ensure proper patient check-in and check-out procedures and accurate financial data.
Ensure reception staff maintain patient information according to confidentiality policy.
Verify that patients receive required paperwork, including HIPPA, practice, financial, and other forms, for review and signature.
Work with Team Leaders to delegate scanning, routing, and faxing tasks.
Ensure medical dictations are obtained accurately and on time and sent to referring physicians.
Approve office staff schedules, Paid Time Off requests, and payroll timesheets, and complete employee performance reviews in a timely manner.
Delegate ordering and tracking office supplies, verify packing slips, and oversee storage areas.
Supervise maintenance of buildings and grounds.
Create communications and spreadsheets as requested by management.
Communicate daily with physicians and managers about operational matters.
Perform other duties as assigned.