Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, business results, and member experience. The role combines operations management with sales leadership and requires a visible leader who can drive revenue, uphold performance standards, and maintain high-quality service when challenges arise. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members. Its elevated, high-standard service locations rely on leaders who can meet business targets while maintaining a high standard of service. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets, supported by results.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations and achieving outcomes.
- A proactive approach to identifying problems, taking ownership, and resolving them.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations is a strong advantage.
- Experience running a location where member experience and revenue performance drive decisions.
Responsibilities
- Own the location’s day-to-day operations, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
