Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor, numbers, sales pipeline, and member experience. The role combines operations management with revenue generation and requires visible leadership, accountability for performance targets, and consistently high standards. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Its elevated, high-standard service locations rely on leaders who set the tone for the member experience and understand that achieving sales targets and maintaining high standards are part of the same job. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven track record of meeting and exceeding sales targets.
- Demonstrated accountability for managing and reporting KPIs and making decisions based on them.
- Experience having direct performance conversations and achieving outcomes.
- Proactive approach to identifying, owning, and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations is a strong advantage.
- Experience running a location where member experience and revenue performance drive decisions.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold the manager and team accountable to revenue targets and KPIs.
- Set team performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days initially, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
