Medical Practice Manager

FROM PAIN TO WELLNESS LLC•Villa Park, IL

1d•$65,000 - $75,000

About The Position

The Medical Practice Manager oversees the daily administrative and operational functions of the medical practice, ensuring efficient office operations, appropriate staffing, effective patient scheduling, and a positive patient experience. The position supervises administrative and clinical support staff, coordinates with healthcare providers, and maintains compliance with established policies and procedures. The manager oversees practice operations, staff supervision and ADP administration, patient services, billing and financial administration, compliance, and coordination among providers and departments. The role also supports payroll accuracy, employee records and benefits administration, patient payment handling, insurance workflows, and operational improvements.

Requirements

High school diploma or equivalent required.
Minimum 3 years of medical office or healthcare administration experience.
Knowledge of medical office operations, scheduling, insurance verification, and billing.
Experience with EHR and practice management systems.
Working knowledge of HIPAA and healthcare compliance requirements.
Proficiency in Microsoft Office applications.
Strong leadership, organizational, and time management skills.
Excellent written and verbal communication skills.
Ability to manage competing priorities in a busy medical office.
Effective problem-solving and conflict resolution skills.
Strong attention to detail, particularly regarding payroll and employee records.
Ability to maintain confidentiality and exercise sound judgment.
Commitment to patient service and teamwork.
Ability to sit, stand, and walk throughout the workday; frequent use of computers, telephones, and office equipment; ability to lift up to 25 pounds occasionally.

Nice To Haves

Associate's or bachelor's degree.
At least 1 to 2 years of supervisory experience.
Familiarity with ADP or comparable HR/payroll software.

Responsibilities

Oversee daily office operations, patient flow, scheduling, patient registration, check-in, check-out, and administrative workflows.
Coordinate provider schedules, appointment availability, staff coverage, and staff schedules, attendance, and time-off requests.
Manage office supplies, equipment, and facility needs; address operational concerns and implement process improvements.
Maintain and enforce office policies and procedures.
Supervise front-office and clinical support personnel; assist with recruitment, hiring, onboarding, training, performance evaluations, and employee concerns.
Oversee employee timekeeping, attendance, and PTO tracking in ADP; review timesheets and payroll-related information for accuracy.
Coordinate payroll corrections and maintain employee records, including new hires, terminations, and compensation changes in ADP.
Assist with benefits enrollment, employee documentation, and payroll deduction verification; coordinate with payroll personnel to support timely and accurate payroll processing.
Maintain high standards of patient service and communication; address escalated patient complaints and administrative concerns.
Monitor appointment scheduling, wait times, patient access, and opportunities to improve patient satisfaction and office efficiency.
Monitor daily payment collections and patient balances, coordinate with billing personnel on claims, denials, and payment issues, and ensure accurate handling of patient payments.
Oversee insurance verification and authorization workflows; review basic financial and operational reports, monitor office expenses, and assist with budget management.
Ensure adherence to HIPAA, OSHA, and applicable healthcare regulations; maintain administrative policies, employee records, and required documentation.
Coordinate staff compliance training and certifications, and assist with provider credentialing and insurance enrollment.
Maintain confidentiality of patient and employee information.
Serve as a liaison among providers, clinical staff, and administrative personnel; address scheduling conflicts, staffing concerns, and operational challenges.
Coordinate communication between departments, assist providers with administrative needs, and communicate practice updates and procedural changes to employees.