Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager to take full ownership of a high-volume service location, including the team, floor, operations, sales pipeline, financial performance, and member experience. The role combines operations management with responsibility for achieving revenue targets and maintaining high service standards. The manager is expected to lead visibly, hold the team accountable to performance targets, and address challenges while maintaining operational quality. No industry-specific experience is required. Serenity is a technology-driven company delivering advanced, evidence-based solutions for members. Its locations provide elevated, high-standard service, and location leaders set the tone for the member experience and business performance. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven track record of meeting and exceeding sales targets.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations and achieving outcomes.
- A proactive approach to identifying and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold the manager and team accountable to revenue targets and KPIs.
- Set team performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to guide operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
