Practice Manager, Sales & Operations

Serenity Mental Health Centers•Loveland, CO

12d

About The Position

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor, operations, sales pipeline, financial performance, and member experience. The role combines operations management with direct responsibility for revenue and sales targets. The manager is expected to lead visibly, maintain high standards, and hold the team accountable to performance goals, including when challenges arise. Industry-specific experience is not required. The Practice Manager oversees day-to-day location operations and uses KPI data to make operational and commercial decisions. They coach employees, address underperformance directly, and ensure member interactions are efficient, professional, and consistent with Serenity’s service standards while identifying sales opportunities. Serenity describes itself as a technology-driven company delivering advanced, evidence-based solutions for members. It operates elevated, high-standard service locations and expects location leaders to prioritize both results and service quality. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

At least 5 years of leadership experience combining operations management and sales.
A proven record of meeting and exceeding sales targets, supported by results.
Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
Experience conducting direct performance conversations and evidence of outcomes.
Ability to identify problems proactively, take ownership, and resolve them.

Nice To Haves

Background in hospitality, upscale retail, or premium service operations is a strong advantage.
Experience running a location where member experience and revenue performance drove decisions.

Responsibilities

Own day-to-day operations of a high-volume service location, including staffing, workflow, floor presence, and output quality.
Drive location sales performance and hold themselves and the team accountable to revenue targets and KPIs.
Set performance standards and maintain them through coaching, feedback, and structured accountability.
Ensure member interactions are efficient, professional, and consistent with Serenity’s service standards while identifying and converting sales opportunities.
Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
Identify underperformance early and address it directly with clarity and follow-through.