Senior Practice Manager

CVS Health•Fort Worth, TX

9d•Hybrid

About The Position

CVS Health is hiring a field-based Senior Practice Manager who must reside in the Ft. Worth/Dallas area. The manager oversees operations for 15 clinics, rounds at clinics three days per week (Tuesday through Thursday), and works from a home-based office on the other days. The role also requires out-of-state travel for team or leadership meetings at least quarterly. This full-time position requires at least 40 hours per week and reports to the Area Director. The Senior Practice Manager leads a team of nurse practitioners, physician assistants, and/or licensed practical or vocational nurses to achieve clinical quality standards and business and financial objectives. The role is accountable for regional clinic business performance and for the clinical and professional performance of the assigned clinic team. It does not include direct patient care. The role oversees clinical quality, practice excellence, coding compliance, provider education and development, patient safety, and continuous improvement. It also leads team communications and talent development, manages regional services and fiscal responsibilities, partners with business leaders on growth and operational improvements, and provides professional leadership. The position requires current board certification and unrestricted state licensure as a Family Nurse Practitioner or Physician Assistant, a relevant master’s degree, five years of advanced practice experience, and two years of team-management experience.

Requirements

Current board certification as a Family Nurse Practitioner or Physician Assistant.
Current active, unrestricted state licensure to practice as a Family Nurse Practitioner or Physician Assistant.
Five years of work experience as an Advanced Practice Nurse or Physician Assistant.
Two years of experience managing teams.
Master’s degree in Nursing or Physician Assistant Studies.
Effective communication and relationship-building skills.
Clinical practice knowledge.
Knowledge of patient care delivery and work design.
Demonstrated leadership and professionalism.
Business skills and personal and professional accountability.
Understanding of healthcare financing and strategic management.
Ability to support the organization’s professional governance structure.
Must reside in the Ft. Worth/Dallas area.
Ability to work at least 40 hours per week and travel out of state for team or leadership meetings at least quarterly.

Responsibilities

Account for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines.
Partner with Senior and Field Educators and Senior Clinicians to support effective provider training, education, and development programs.
Lead interprofessional practice with internal and external physicians to support collegial, consultative, and coordinated care delivery.
Review clinical, educational, quality, and safety metrics and dashboards; identify trends, outliers, and opportunities; and implement timely action plans to maintain clinical excellence.
Ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards, and organizational policies.
Collaborate with quality and patient safety teams on continuous quality improvement and patient safety.
Evaluate operational, program, and system effectiveness; identify enhancements; and lead process improvement.
Assess clinical performance and professional practice inputs within the region and respond in a timely manner.
Maintain effective two-way team and leadership communications, assess understanding, and reinforce messaging as needed.
Model CVS MinuteClinic’s purpose, culture, and values.
Oversee provider experience in areas including professional standards, performance management, employee relations, healthcare administration, and management.
Plan, implement, and supervise MinuteClinic services within the region.
Develop intervention strategies and assess outcomes as part of continuous process improvement.
Manage fiscal responsibilities, including payroll and travel, to budget.
Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards.
Partner with the Area Director and Business Operations Partners to review business metrics and implement growth initiatives and operational improvements.
Maintain current knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement, and risk management.
Provide visionary thinking on issues that affect the healthcare team and critically analyze regional issues after reviewing evidence.
Use change theory to plan implementation of organizational changes.
Create mechanisms to identify and mentor staff with leadership potential.
Foster an environment that enables the team to initiate actions and produce results.
Integrate high ethical standards and core values into daily work.
Ensure providers are actively involved in decisions that affect their practice.