Plumbing Manager Jobs

About The Position

Requirements

• Experience as a plumbing service manager or in relevant plumbing service work.
• Ability to manage technicians and sales consultants and support team objectives and sales goals.
• Ability and willingness to learn industry standards, practices, product details, and company services.
• Customer-service skills, including handling customer concerns and complaints professionally.
• Ability to develop working knowledge of industry regulations, restrictions, and laws and ensure compliance.
• Ability to read and manage P&L statements.
• Must pass a drug screen and criminal background check.

Responsibilities

• Manage team members, including technicians and sales consultants, to ensure team objectives and sales goals are carried out.
• Learn and apply industry standards and practices, including product details and company services.
• Provide exemplary customer service by coaching the team to upsell products and services, maintaining customer relationships, encouraging repeat business, and promptly and professionally addressing concerns or complaints.
• Assist with or perform administrative tasks.
• Develop working knowledge of industry regulations, restrictions, and laws, and ensure the service department complies with them.
• Resolve escalated customer issues and maintain strong customer relationships.
• Monitor department issues and client complaints, identify recurring patterns, and work to reduce them.
• Audit work and customer service regularly to ensure standards are met and repairs are effective, correct, and thorough.
• Oversee team members conducting inspections, preparing reports, and performing repairs; personally carry out these duties when necessary to ensure high-quality work.
• Read and manage profit and loss (P&L) statements.

Benefits

• Health benefits
• Dental benefits
• Short-term and long-term disability (STD/LTD)
• Vision benefits
• Supplemental life insurance
• Legal Shield
• Flexible spending account (FSA)
• 401(k)