Plumbing Service Manager

Air Comfort Solutions OKC•Moore, OK

4d•$140,000 - $180,000

About The Position

Air Comfort Solutions of OKC is seeking a self-motivated and dedicated Plumbing Service Manager to oversee and manage field operations, support business growth, and improve service excellence. The role helps implement processes and practices that deliver consistent, exceptional client service, a strong employment experience for team members, and growth in business revenue and market share. The manager leads and develops technicians, supports managers and reporting team members, coordinates with other departments to ensure timely and accurate customer service, and resolves escalated customer issues. The role also monitors department performance against goals, provides feedback to the Operations Manager, coaches technicians, leads weekly technician meetings, and incorporates safety into coaching and training. The Plumbing Service Manager is expected to foster a positive culture, reinforce company values and policies, maintain professional conduct, and keep their knowledge current through training and professional publications. Air Comfort Solutions describes itself as a customer-focused plumbing services company serving the OKC area, with a team-oriented environment and a focus on employee growth, training, and recognition. The posted annual salary range is $140,000 to $180,000.

Requirements

At least 5 years of experience leading a team.
Exceptional customer service skills.
Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make decisions that affect outcomes.
Ability to work accurately and efficiently while managing multiple tasks.
Proven ability to gain team buy-in for company values, safety procedures, and policies.
Familiarity with technology systems in an office environment.
Excellent oral and written communication, interpersonal, and presentation skills.

Responsibilities

Oversee department performance and coach and support managers and reporting team members.
Lead and develop technicians in addressing member needs and providing excellent customer service.
Coordinate with technicians, installation, sales, dispatch, warehouse, and other departments to ensure timely, accurate service in accordance with company standards and procedures.
Address escalated customer issues and ensure effective, long-term resolutions.
Monitor and act on projected and forecasted department performance goals to meet or exceed expectations.
Provide regular feedback to the Operations Manager on department performance.
Give technicians consistent feedback, encouragement, support, professional development, and coaching.
Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
Incorporate safety topics into individual coaching conversations, weekly meetings, and training sessions.
Maintain positive team culture and morale while ensuring employees uphold company core values.
Update professional knowledge through company or individual training and professional publications.
Maintain professional conduct, a well-groomed appearance, and adaptability to different working conditions.