Plumbing Service Manager
About The Position
Paschal Air, Plumbing & Electric is seeking an experienced Plumbing Service Manager to lead plumbing service operations across three Oklahoma locations. The manager will develop high-performing teams, drive revenue and profitability, ensure operational excellence, and deliver an exceptional customer experience. The role involves coaching technicians, building effective teams, and fostering accountability. The position also requires travel to each Oklahoma location. Paschal is a third-generation, founder-led home services company serving Arkansas, Oklahoma, Missouri, and the Dallas-Fort Worth area. The company describes itself as independent of private equity ownership and focused on long-term growth, investment in employees, and World Class Service.
Requirements
- Proven leadership experience managing plumbing service teams.
- Strong coaching, mentoring, and team development skills.
- Ability to lead multiple locations and prioritize competing responsibilities.
- Excellent communication and relationship-building skills.
- Strong business acumen with the ability to interpret KPIs and drive performance.
- Customer-focused mindset with a passion for delivering exceptional service.
- Highly organized with excellent problem-solving and decision-making abilities.
- Comfortable using technology, service software, and reporting tools.
- Ability to travel to each Oklahoma location.
- Master or Journeyman Plumber License in Oklahoma.
- Minimum of 7 years of residential plumbing experience.
- Valid driver's license with a clean driving record.
- Ability to successfully pass a background check and drug screening.
Nice To Haves
- Previous service management or supervisory experience preferred.
Responsibilities
- Lead, coach, and develop plumbing service teams across three Oklahoma locations.
- Recruit, train, mentor, and retain high-performing plumbers and field leaders.
- Drive revenue growth, profitability, productivity, and department performance through coaching and accountability.
- Monitor key performance indicators (KPIs) and implement action plans to achieve business goals.
- Conduct ride-alongs, field coaching, and performance reviews to develop technician skills and improve customer experience.
- Partner with branch leadership to forecast staffing needs and support continued growth.
- Ensure technicians consistently deliver exceptional customer service and professional solutions.
- Oversee scheduling, workforce planning, and operational efficiency.
- Maintain compliance with company policies, safety standards, and plumbing codes.
- Resolve escalated customer concerns professionally and effectively.
- Foster a positive, collaborative culture focused on teamwork, continuous improvement, and employee engagement.
Benefits
- Competitive compensation with performance incentives
- Medical, Dental, Vision, Life, and Disability Insurance
- Company-paid Life Insurance
- Retirement Savings Plan with Company Match
- Paid Time Off and Paid Holidays
- Ongoing leadership development and career advancement opportunities
- Stable, growing company with long-term ownership and vision
- Supportive, team-oriented culture where your leadership makes an impact
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
