Plumbing Service Manager

F.H. Furr•Capitol Heights, MD

4d•$90,000 - $140,000•Onsite

About The Position

F.H. Furr is hiring a Plumbing Service Manager to lead its residential Plumbing team in Rockville, Maryland. The role is based in person at the Rockville location and focuses on delivering high-quality service, growing Plumbing division revenue, improving operations, and maintaining customer satisfaction. The manager will guide and develop technicians, provide technical expertise, and foster a culture of excellence, accountability, continuous improvement, and inclusion.

Requirements

Proven experience in residential Plumbing management, with a track record of driving revenue performance.
Strong leadership and communication skills.
HVAC certification and in-depth knowledge of industry best practices.
Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Lead and oversee Plumbing technicians to ensure high-quality service delivery and promote excellence, accountability, and continuous improvement.
Develop and implement strategies to grow revenue in the Plumbing division.
Collaborate with sales and marketing teams to identify business opportunities and strengthen existing customer relationships.
Work with other departments to optimize operations, improve customer satisfaction, streamline processes, and reduce costs.
Provide technical expertise and guidance to team members; keep current with industry trends, advancements, and best practices.
Promote customer satisfaction by ensuring service quality and addressing customer concerns.
Foster a positive and inclusive team culture, and provide mentorship and training to support team members’ professional growth.