Plumbing Service Manager

Michael & Son Services Inc.•Ruckersville, VA

3d•$80

About The Position

Michael and Son Services, Inc. is seeking an experienced Plumbing Service Manager to lead the service department and help deliver high-quality plumbing service. The manager oversees technicians and sales consultants, supports team objectives and sales goals, addresses customer concerns, and ensures service work meets company standards and applicable regulations. The role may include personally performing inspections, reports, or repairs when needed to ensure quality. Candidates must pass a drug screen and criminal background check. Michael and Son Services is a family-owned, multi-state provider of electrical, plumbing, HVAC, and restoration services based in Alexandria, Virginia. The company has operated since 1976 and emphasizes employee welfare, service quality, professional growth, and promotion from within. Equal employment opportunity is provided to qualified applicants, with discrimination and harassment prohibited on legally protected grounds.

Requirements

Experience as a plumbing service manager or in relevant plumbing service work.
Ability to manage technicians and sales consultants and support team objectives and sales goals.
Ability and willingness to learn industry standards, practices, product details, and company services.
Customer-service skills, including handling customer concerns and complaints professionally.
Ability to develop working knowledge of industry regulations, restrictions, and laws and ensure compliance.
Ability to read and manage P&L statements.
Must pass a drug screen and criminal background check.

Responsibilities

Manage team members, including technicians and sales consultants, to ensure team objectives and sales goals are carried out.
Learn and apply industry standards and practices, including product details and company services.
Provide exemplary customer service by coaching the team to upsell products and services, maintaining customer relationships, encouraging repeat business, and promptly and professionally addressing concerns or complaints.
Assist with or perform administrative tasks.
Develop working knowledge of industry regulations, restrictions, and laws, and ensure the service department complies with them.
Resolve escalated customer issues and maintain strong customer relationships.
Monitor department issues and client complaints, identify recurring patterns, and work to reduce them.
Audit work and customer service regularly to ensure standards are met and repairs are effective, correct, and thorough.
Oversee team members conducting inspections, preparing reports, and performing repairs; personally carry out these duties when necessary to ensure high-quality work.
Read and manage profit and loss (P&L) statements.