Plumbing Manager, Commercial Service

Binsky•Somerset, NJ

About The Position

The Plumbing Manager is responsible for the overall success and management of the commercial plumbing service department. The role plans, organizes, directs, coordinates, and controls service department activities to achieve revenue goals while maintaining customer focus, leveraging the company brand, and driving employee engagement in a rapidly changing, competitive business environment. Managers are expected to spend at least 25% of their time in the field to gain a bottom-up perspective on improving the service team’s efficiency, cohesion, and viability.

Requirements

Consistent track record of meeting and exceeding revenue objectives.
Strong oral and written interpersonal and communication skills.
Ability to self-start and motivate a group to work as a team toward a common goal.
Ability to analyze cost and forecast data in alignment with division goals and objectives.
Ability to build a team culture by recruiting, motivating, and training staff.
Ability to review and promote a safe, accident-free, and healthy work environment.
Demonstrated multitasking and time-management skills, including the ability to prioritize and plan.
Excellent analytical skills, financial acumen, and attention to detail.
Journeyman status.
Computer proficiency; Microsoft Office Suite preferred.
At least 5 years of experience leading teams serving Business-to-Consumer and B2B customer markets.
At least 5 years of experience successfully leading a fast-paced service organization and a proven record of growing a business.
Valid driver’s license.
Ability to sit for prolonged periods at a desk and work on a computer; walk, bend, reach, crawl, kneel, use sight and hearing, use hands and fingers, and lift up to 50 pounds.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience is preferred.
Proficiency with the Microsoft Office Suite is preferred.

Responsibilities

Assume operational responsibility for profit-and-loss activities.
Establish a team culture and hold service personnel to a high standard of customer satisfaction.
Consistently administer company policies and procedures throughout the service team.
Monitor personnel job satisfaction and complete annual performance evaluations and salary reviews thoroughly and on time.
Prepare business forecasts, budgets, and reports, and monitor timely paperwork flow for the service department.
Build, recruit, select, and train service employees.
Analyze financial results to identify trends and potential problem areas, and take action based on findings.
Optimize the service team to deliver service, complete tasks, and perform efficiently.
Develop programs and execute plans to meet and exceed sales goals.
Maintain knowledge of competitors, develop innovations to maintain market leadership, and share best practices with management colleagues.
Partner with Safety and Sales management to maintain field safety and sales-generation best practices.
Spend at least 25% of work time in the field to identify ways to improve the service team.