Plumbing Manager, Commercial Service

Binsky•Franklin Township, NJ

About The Position

Binsky is seeking a Plumbing Manager for its commercial service division. The Plumbing Manager is responsible for the overall success and management of the commercial plumbing service department. This role plans, organizes, directs, coordinates, and controls department activities to achieve revenue goals and objectives while maintaining customer focus, leveraging the company brand, and driving employee engagement in a competitive, rapidly changing business environment. The manager has full operational responsibility for profit-and-loss activities and leads the service team through recruiting, selection, training, performance management, and consistent application of company policies and procedures. The role includes financial analysis, forecasting, budgeting, reporting, developing and executing sales programs, and improving service-team efficiency. Managers are expected to spend at least 25% of their time in the field to understand how to improve the service team’s efficiency, cohesion, and viability. The position requires journeyman status, a valid driver’s license, computer proficiency, and at least five years of experience leading teams serving B2C and B2B markets, as well as at least five years successfully leading a fast-paced service organization and growing a business. A bachelor’s degree or an equivalent combination of education and experience is preferred. Physical requirements include prolonged sitting and computer work, walking, bending, reaching, crawling, kneeling, using hands and fingers, sight and hearing, and lifting up to 50 pounds.

Requirements

Consistent track record of meeting and exceeding revenue objectives.
Strong oral and written interpersonal and communication skills.
Ability to self-start and motivate individuals to work as a team toward a common goal.
Ability to analyze cost and forecast data to align with division goals and objectives.
Ability to build a team culture by recruiting, motivating, and training staff.
Ability to review and promote maintenance of a safe, accident-free, and healthy work environment.
Demonstrated multitasking and time-management skills, including the ability to prioritize and plan.
Excellent analytical skills, financial acumen, and attention to detail.
Journeyman status.
Computer proficiency.
At least 5 years of experience leading teams serving Business-to-Consumer and B2B customer markets.
At least 5 years of experience successfully leading a fast-paced service organization, with a proven track record of growing a business.
Valid driver’s license.
Ability to meet the stated physical requirements, including lifting up to 50 pounds.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience.
Proficiency with the Microsoft Office Suite.

Responsibilities

Assume full operational responsibility for profit-and-loss activities.
Establish a team culture and hold service department personnel to a high standard of customer satisfaction.
Administer company policies and procedures consistently throughout the service team.
Monitor personnel job satisfaction and complete annual performance evaluations and salary reviews thoroughly and on time.
Prepare business forecasts, budgets, and other reports, and monitor the timely flow of paperwork required by the service department.
Build, recruit, select, and train service employees.
Analyze financial information to identify trends and potential problem areas, and take immediate action based on findings.
Optimize the service team to provide service, complete tasks, and work efficiently.
Develop new programs and execute established plans to meet and exceed sales goals.
Maintain knowledge of competitors, develop innovations to maintain market leadership, and share best practices with management-team members.
Partner with Safety and Sales management to maintain field safety and sales-generation best practices.
Spend at least 25% of working time in the field to assess how to improve the service team’s efficiency, cohesion, and viability.