Plumbing Service Manager
About The Position
American Air and Plumbing is seeking a Plumbing Service Manager to lead and develop a team of Plumbing Service Technicians in Sanford, Florida. The manager will drive team performance and business results, coach technicians in the field, support customer satisfaction, and work with the HVAC Branch Manager to execute business strategy. The role includes managing team schedules, payroll, ticket turn-in, and truck inventories, as well as maintaining safety and compliance standards. The position requires at least three years of management or sales experience in the service industry, a background in plumbing, HVAC, or electrical, and experience with ServiceTitan. Candidates must be able to lift approximately 50 pounds, travel 25–50% for training and meetings, and work extended hours, weekends, and holidays when needed. Employment is contingent on successful background, drug-screening, and motor-vehicle-record checks; a valid driver’s license is required.
Requirements
- At least 3 years of management or sales experience in the service industry.
- Proven track record in team development, sales or operations, and customer service.
- Ability to hold people accountable and earn respect in the field.
- Strong business sense, organization, and follow-through.
- Intermediate MS Office skills, including Excel and PowerPoint.
- Ability to lift approximately 50 pounds.
- Ability to travel 25–50% for training and meetings.
- Flexibility to work extended hours, weekends, and holidays when needed.
- Background in plumbing, HVAC, or electrical.
- Experience with ServiceTitan.
- Valid driver’s license.
- Successful completion of a background check, drug screening, and motor vehicle record check.
Responsibilities
- Lead, coach, and develop Plumbing Service Technicians to meet daily, weekly, and monthly targets.
- Drive performance on revenue, close rate, KPIs per work order, and customer satisfaction.
- Provide field coaching, ride-alongs, and customer-service training using the Nexstar Service System.
- Recruit, train, and retain technician talent.
- Partner with dispatch to match technicians to service calls.
- Run team meetings and report performance at daily huddles.
- Manage team schedules, payroll, ticket turn-in, and truck inventories.
- Resolve customer issues quickly and professionally.
- Support technicians using ServiceTitan and maintain safety and compliance standards.
- Work with the HVAC Branch Manager to execute business strategy.
Benefits
- Competitive pay based on experience.
- Full benefits package for full-time employees.
- Leadership seat in a growing service company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
