Plumbing Manager Jobs

About The Position

Requirements

• Candidates with residential Plumbing, HVAC, or home service sales will be given first consideration.
• Proven track record of coaching teams to achieve revenue and performance goals.
• Strong understanding of service sales, memberships, financing, and customer experience.
• Excellent leadership, communication, coaching, and conflict resolution skills.
• Experience analyzing KPIs and using data to improve team performance.
• Ability to recruit, develop, and retain high-performing employees.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead, coach, and develop technicians to consistently achieve sales and customer service goals.
• Drive revenue growth by managing key performance indicators including average ticket, close rate, memberships, financing, and overall sales performance.
• Monitor daily and weekly sales metrics, identify trends, and implement coaching strategies to improve results.
• Conduct ride-alongs, in-field coaching, and ongoing sales training focused on customer communication, option-based selling, and closing techniques.
• Review estimates, pricing, and proposals to ensure accuracy, profitability, and competitive positioning.
• Partner with Dispatch, Customer Service, and Operations teams to maximize booked calls, lead conversion, and scheduling efficiency.
• Recruit, hire, onboard, and develop top-performing technicians while building a culture of accountability, teamwork, and continuous improvement.
• Resolve customer concerns professionally while maintaining exceptional customer satisfaction and protecting long-term customer relationships.
• Ensure all sales activities comply with company policies, safety standards, and applicable codes and regulations.
• Participate in leadership meetings, strategic planning, and other initiatives that support company growth.

Benefits

• Paid Medical Plan for you and your family
• Dental, and Vision plans available for you and your family
• 401k Retirement Plan with up to 4% company match
• Life insurance and accident insurance
• Special Program Options: HSA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills Courses
• Company issued iPhone
• Fun company sponsored events with lots of giveaways