General Manager

Freedom Air and Plumbing•Austin, TX

2d•$150,000 - $200,000

About The Position

Stan’s Heating, Air, Plumbing & Electrical is seeking a General Manager to lead its Austin residential home services operation across HVAC, Plumbing, and Electrical. The role has full accountability for the business’s financial, operational, and organizational performance. The General Manager owns the P&L, drives profitable growth, establishes performance expectations, develops department leaders, identifies opportunities for growth, and ensures the organization meets financial, operational, and customer goals. The General Manager works closely with regional leadership and shared-service partners while maintaining local ownership and accountability. The role requires using financial and operational data to understand business performance, identify opportunities, challenge assumptions, remove obstacles, and make decisions that improve results. The position leads business and financial performance, operational excellence, leadership and talent development, growth and strategy, customer experience, and safety and compliance. The successful candidate will lead through managers, build an accountable and high-performing organization, and translate strategy into execution.

Requirements

10 or more years of progressive business or operational leadership experience.
Five or more years of leadership experience within residential home services or a related skilled-trades environment is strongly preferred.
Proven experience with full P&L ownership and accountability.
Demonstrated success leading a multimillion-dollar operation and delivering measurable revenue and profitability improvement.
Strong financial acumen, including budgeting, forecasting, labor management, expense control, margin improvement, and profitability.
Strong understanding of the relationship between operations, sales, marketing, customer experience, and financial performance.
Experience establishing and driving KPIs and using data to improve business results.
Proven ability to lead through other leaders, rather than only managing individual contributors.
Track record of developing managers and building high-performing teams.
Ability to create accountability while maintaining employee engagement and a strong culture.
Strong business judgment, communication, decision-making, and problem-solving skills.
Ability to move between strategic planning and hands-on operational execution.
Bachelor’s degree in Business Administration or a related field preferred; equivalent senior-level business leadership experience will be considered.
Offers are contingent upon successful completion of applicable criminal background checks, drug screening, and motor vehicle report, where applicable, in accordance with applicable laws.

Nice To Haves

Leadership experience within HVAC, Plumbing, Electrical, or multi-trade residential home services.
Experience leading a multi-department or multi-trade home services operation.
Experience with ServiceTitan or comparable field-service management software.
Experience operating within a high-growth, multi-location, or private-equity-backed organization.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Own the full P&L and overall financial performance of the business.
Drive revenue growth, gross margin, EBITDA, cash flow, and profitability.
Lead annual budgeting, forecasting, and ongoing financial performance management.
Analyze operational drivers of financial results and act when performance is off plan.
Manage labor, expenses, pricing, productivity, and other profitability drivers.
Identify opportunities to improve revenue, market share, efficiency, and overall business performance.
Provide leadership across HVAC, Plumbing, and Electrical operations.
Establish and monitor KPIs across service, sales, installation, customer experience, and operational functions.
Use data to identify performance gaps and create measurable action plans.
Drive technician productivity, capacity utilization, conversion, average ticket, lead turnover, and other home-services performance metrics.
Ensure effective execution across dispatch, call center operations, field service, installation, warehouse, fleet, facilities, and logistics.
Evaluate processes and remove barriers affecting employees, customers, or profitability.
Lead, coach, and develop department leaders and managers; establish expectations and hold leaders accountable.
Build a strong leadership bench and develop future leaders within the organization.
Partner with Recruiting and HR to attract, develop, engage, and retain talent.
Promote employee understanding of how individual performance contributes to business success; address performance challenges and recognize strong results.
Develop and execute business plans for immediate performance and long-term growth.
Identify opportunities to expand market share and strengthen the company’s position throughout the Austin market.
Partner with Marketing to drive demand, evaluate lead performance, and maximize marketing returns.
Evaluate capacity, staffing, fleet, facilities, and operational infrastructure against future growth needs.
Translate regional and organizational strategy into actionable local business plans.
Ensure the organization delivers an exceptional homeowner experience.
Monitor customer satisfaction, reviews, callbacks, cancellations, and other service-quality indicators.
Build accountability for customer experience at every level and resolve systemic issues affecting customers, employees, or performance.
Maintain high employee and customer safety standards and ensure compliance with applicable regulations, company policies, and procedures.
Partner with Safety, HR, Fleet, and operational leaders to identify risks and implement corrective actions.