Pharmacy Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist oversight and within company policies and applicable laws.
• Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
• Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer-service best practices and pharmacy healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines and screenings, as permitted by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Support pharmacy inventory management and annual inventory preparation, and carry out business administrative activities that do not require pharmacist licensure.
• Drive implementation of new technology and processes, engage the team in change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy and support its application during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; build and maintain retail partnerships.
• Hold technicians accountable for performance, attendance, timeliness, training completion, and compliance with applicable laws and company policies.
• Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or assigned learning modules.
• Assist the Pharmacy Manager in monitoring team member licensures, registrations, and certifications, and follow required selection, recruitment, record-retention, and training procedures.
• Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
• Follow performance improvement plans, seek constructive feedback, and pursue professional development.
• Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

Benefits

• Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.