Pharmacy Manager - $75,000 Sign-on Bonus Available
About The Position
The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The manager leads patient service and pharmacy operations, including prescription dispensing, medication management, insurance claim resolution, regulatory compliance, staffing and scheduling, pharmacy systems, and department maintenance. The role also hires and develops staff in partnership with the Store Manager, supports team performance and employee relations, maintains required credentials and training, analyzes business performance, and builds relationships with the local medical community to support pharmacy growth.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreens.
- For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.
Responsibilities
- Provide medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Deliver a positive patient experience, resolve patient issues, anticipate needs, and promote Walgreens pharmacy, clinical, and wellness services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
- Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
- Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
- Collaborate with the Store Manager to develop strategic business opportunities and support pharmacy business growth.
- Maintain knowledge of pharmacy information technology systems and support staff and patients with pharmacy technology; identify productivity improvements.
- Ensure accurate insurance claim processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when working in virtual environments.
- Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
- Set expectations and goals with the Store Manager; foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
- Identify high-potential team members and collaborate with the Store Manager on their career progression.
- Address employee relations concerns, complaints, and conflicts and support team member morale and welfare.
- Maintain required licenses, credentials, and certifications for providing clinical services.
- Maintain and enhance pharmacy and healthcare knowledge, complete required education credits and training, and pursue professional development and feedback.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
- Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory and identify trends and improvement opportunities.
- Build relationships with local healthcare providers and promote the pharmacy in the community to support growth and health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
