Pharmacy Operations Manager

Walgreens•Boise, ID

11h

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It coordinates daily activities, maintains supplies and equipment, supports inventory management, prepares required reports, and helps ensure compliance with company policies and applicable laws. The manager also supports insurance claim resolution, third-party audits, asset protection, diversion monitoring, quality improvement, technology and process rollouts, community outreach, and off-site immunization clinics and events. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; monitors completion of training and licensure requirements; maintains required certification and continuing education; and participates in store and pharmacy meetings. Candidates must have a high school diploma, GED, or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience in a retail or hospital setting. Previous people-management or leadership experience is required. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, operating pharmacy systems and processing prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians.
Manage technician performance, attendance, timeliness, discipline, and, when appropriate, termination or recommendations for termination.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer-service best practices.
Support patient care through registration, prescription data entry, medication preparation, counting, verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate and assign non-clinical pharmacy work, monitor timely completion, and maintain efficient workflow.
Coordinate the pharmacy's daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Prepare and file reports and records required by the company and government agencies, as directed.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Support non-clinical patient calls and the rollout of new technology and processes.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing requirements, asset-protection practices, diversion-monitoring procedures, and pharmacy error and Continuous Quality Improvement policies.
Communicate prescription errors to the accountable pharmacist.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Identify team knowledge gaps and support training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring team licensures, registrations, and certifications and documenting status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and required state certification or registration, and complete required education, certifications, and training.
Follow performance improvement plans and pursue professional development, constructive feedback, and coaching.
Communicate support-center and other key messages to the pharmacy team and participate in required store and pharmacy meetings.