Pharmacy Manager

Walgreens•Cross Plains, WI

3d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position leads pharmacy operations and patient care, ensures compliance with state and federal regulations, and manages staffing, workflow, records, systems, equipment, and inventory. It also collaborates with the Store Manager and community healthcare providers to develop business opportunities and promote health and wellness services. The manager trains, coaches, evaluates, and supports pharmacy staff, while maintaining required licensing and professional knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and work with insurers and providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functioning, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary, ensuring compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licensing, credentialing, and certifications for clinical services; keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, identify trends, and pursue improvement opportunities.
Develop relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.