Pharmacy Manager

Walgreens•Oklahoma City, OK

About The Position

The Pharmacy Manager provides pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, medication management, and other wellness services. The role ensures medications are accurately reviewed, compounded, dispensed, and verified in accordance with applicable regulations and company policies. It also oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager leads pharmacy operations, including staffing and scheduling, regulatory compliance, prescription processing, insurance claims, records and reporting, pharmacy technology, and department maintenance. The role works with the Store Manager and healthcare providers to address patient needs, improve pharmacy performance, develop business opportunities, and promote health and wellness in the community. The manager also hires and develops staff, conducts performance management, addresses employee relations concerns, and maintains required professional credentials and knowledge.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific pharmacy experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates, at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, anticipate needs, and provide a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing policy and controlled substance laws.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination of activities, and team suggestions.
Manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve payment and patient issues with insurers and medical providers, including participating in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as needed, while ensuring compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, and manage staff performance, training, and formal reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licensing, credentialing, and certification for clinical services.
Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management practices, and complete required education credits and training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory activities.
Identify pharmacy performance trends and opportunities for improvement.
Build relationships with local medical providers and promote pharmacy business and health and wellness awareness in the community.