Pharmacy Operations Manager

Walgreens•North Charleston, SC

21h

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, training, development, and performance management, including discipline and termination decisions. The role supports customer service by assisting customers, resolving complaints, answering non-clinical questions, anticipating needs, and promoting healthcare services. It assists pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and health service offerings allowed by law. The manager coordinates pharmacy schedules, workflow, supplies, inventory, reporting, equipment, and administrative activities, and supports compliance, asset protection, insurance claim resolution, audits, and quality improvement. The manager leads technician hiring, onboarding, training, scheduling, and accountability; monitors training and credentials; and supports team performance and engagement. The position maintains required pharmacy technician certification and healthcare knowledge, completes company-required training and education, and communicates relevant information to the pharmacy team while participating in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including making discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls where permitted.
Assist with healthcare service offerings, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy inventory activities and annual inventory preparation that do not require pharmacist licensure.
Drive implementation of new technology and processes, champion change, and engage the team in action planning.
Ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely completion of training.
Identify gaps in team members' pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate support center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.