Pharmacy Operations Manager

Walgreens•Miami, FL

21h

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations, including prescription processing, patient and physician calls, health-service offerings, workflow coordination, inventory management, reporting, equipment upkeep, insurance claim resolution, audit participation, and compliance with company policies and applicable laws. The manager also supports customer service, community outreach, pharmacy financial and operational quality, asset protection, and security safeguards. The Pharmacy Operations Manager hires, onboards, trains, schedules, and monitors pharmacy technicians; supports regulatory compliance and verifies team member credentials; maintains required certification and training; and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. The role requires flexible scheduling, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, operating pharmacy systems and processing prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized policies and applicable laws.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and support healthcare services such as vaccines and screenings where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation, and complete non-clinical patient calls.
Support technology and process rollouts, change management, team action planning, and proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company procedures.
Identify pharmacy operations knowledge gaps and support team members through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team licensures, registrations, and certifications and documenting their status.
Follow company procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.