Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position manages the selection, hiring, onboarding, scheduling, training, coaching, and performance management of pharmacy technicians, including decisions or recommendations regarding discipline and termination. It supports patient care and pharmacy services, manages workflow and inventory activities, helps maintain compliance and records, and works with pharmacy and store leadership to improve operational quality, financial performance, and customer service. The manager engages customers, resolves non-clinical concerns, supports healthcare services and community outreach, communicates with pharmacy and store teams, and maintains required certification and job-related knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision and assist with healthcare services permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activities, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Manage non-licensure-restricted administrative and inventory tasks, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; maintain retail partnership relationships.
- Lead technician performance management, including discipline and termination decisions or recommendations, and address attendance, timeliness, and compliance.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training.
- Identify pharmacy-operations knowledge gaps and support team member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager with monitoring pharmacy and team member licensure, registrations, and certifications, and document licensure status using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate relevant messages from the support center and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are available; details are provided at jobs.walgreens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
