Pharmacy Manager

Walgreens • Portland, OR

3d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients, including guidance on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The position leads patient-service and pharmacy operations, including counseling patients, managing prescription dispensing and clinical services, maintaining regulatory compliance, improving workflow and productivity, resolving insurance and patient issues, and overseeing pharmacy facilities and records. The manager also hires and develops staff in partnership with the Store Manager, supports employee relations and performance management, maintains required credentials and professional knowledge, communicates relevant company strategies, analyzes pharmacy performance, and builds relationships with the local healthcare community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities that demonstrate working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, and model Walgreens customer-service practices to provide a positive patient experience.
• Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and activities; solicit team suggestions; and manage opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support pharmacy staff and patients with those systems.
• Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve patient and insurance issues and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exception resolution, and patient issues; follow company procedures for virtual product review in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
• Prepare and submit pharmacy records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as necessary, while ensuring compliance with employment laws.
• Establish team expectations and goals with the Store Manager, promote teamwork, recognize improvements, oversee staff training and performance reviews, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and seek professional development and feedback.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and improvement opportunities.
• Develop relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager