Pharmacy Manager Local Specialty

Walgreens•Houston, TX

3d•$130,275 - $191,209

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding medication use and drug interactions, with empathy and attention to patient needs. The role manages the pharmacy department’s operations and is accountable for workflow, quality improvement, compliance, sales, expenses, inventory, asset protection, and patient service. The manager oversees prescription filling and verification and ensures pharmacy personnel deliver a welcoming, distinctive patient experience and respond promptly to inquiries and complaints. The manager oversees pharmacy operations, records, regulatory compliance, inventory and limited-distribution drug reporting, pharmacy systems and equipment, cash management, third-party claims, and department safety and appearance. The role plans daily activities and staffing within budget guidelines, prepares required reports, and works with the Registered Manager, Local Specialty Pharmacy, and internal account teams to grow specialty pharmacy and health-system business. The role hires, places, schedules, supervises, and develops pharmacy staff; manages performance, employee relations, payroll, and overtime; ensures required licensure and training; and promotes fair, lawful, and respectful workplace practices. The manager maintains relationships with physicians and other health professionals, supports community and professional relations, and stays informed about developments in pharmacy, health care, and retail management. The position requires a BS in Pharmacy or PharmD from an accredited institution, a current pharmacist license in the states within the district, and at least one year of pharmacy experience. The posting also specifies at least six months of pharmacy experience with Walgreen Co. and supervisory experience planning, organizing, and directing pharmacy staff, preferably at a local specialty pharmacy. Specialized medication or disease-state training, or sufficient practical experience to provide the clinic location’s specialized services, is required. The role’s salary range is $130,275–$191,209; actual pay depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist license in the states within the district.
At least one year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience dispensing prescriptions demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
Specialized training in medication and disease states, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.
At least six months of pharmacy experience with Walgreen Co.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
An average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Nice To Haves

Supervisory experience at a local specialty pharmacy is preferred.

Responsibilities

Provide empathetic pharmacy consultation to patients about effective medication use and drug interactions.
Manage pharmacy department operations, workflow, quality improvement, regulatory and company-policy compliance, sales, expenses, inventory, and department image.
Ensure pharmacy personnel provide hospitable service and respond to patient inquiries and complaints in a timely manner.
Accurately fill prescriptions and provide courteous, efficient service to patients, prescribers, manufacturers, payers, and health systems.
Report prescription errors promptly and follow prescription incident and Quality Improvement Program procedures.
Complete required inventory reporting for limited-distribution drugs and maintain required records, documentation, and reports.
Recommend and implement asset-protection controls and procedures to reduce profit loss.
Maintain department housekeeping, maintenance, appearance, safety, and compliance with applicable regulations.
Control the store safe and bank, including register readings, cash withdrawals and accounts, daily cash reports, and over-and-short records.
Maintain pharmacy systems and equipment and administer third-party pharmacy systems and procedures.
Resolve third-party claim rejections promptly and resubmit rejected claims for payment.
Manage prescription department inventory and follow company purchasing procedures when ordering merchandise.
Coordinate daily pharmacy activities and schedule appropriate staffing and pharmacy hours within budget guidelines.
Prepare, submit, and file reports and records required by the company and government agencies.
Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue specialty business growth.
At health-system pharmacy locations, collaborate with internal strategic account management to strengthen health-system relationships and grow business.
Hire, place, transfer, schedule, assign, delegate, promote, and, where appropriate, recommend layoffs or recalls of personnel.
Build employee morale and motivation, reward employees, address complaints, and apply company discipline policies as appropriate.
Promote equal employment opportunity, fairness, harassment prevention, non-retaliation, and open communication.
Allocate pharmacy hours and support personnel, direct payroll budgets, and control overtime.
Supervise pharmacy team members and ensure they perform required duties and follow company policies and procedures.
Ensure pharmacy department personnel are properly licensed and trained in payer and pharmaceutical contractual requirements, including adverse-event reporting, data and inventory reporting, and clinical management.
Regularly reinforce personnel obligations to dispense prescriptions only in good faith.
Develop employees through orientation, training, objectives, and communication of rules; assess personal performance and recommend objectives and standards.
Keep current with relevant developments in pharmacy, health care, and retail management and incorporate them into practice.
Maintain working relationships with physicians and other health professionals and collaborate with specialty sales and health-system account managers to deepen relationships and grow business.
Recommend, plan, and administer community and professional relations programs; communicate department plans and operations to affected personnel and encourage employee feedback.