Pharmacy Manager Local Specialty

Walgreens•Springfield, MO

3d•$130,275 - $191,209

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients, with empathy and guidance on effective medication use and drug interactions. The role manages the pharmacy department’s operations and is accountable for workflow, continuous quality improvement, policy and procedure adherence, regulatory compliance, pharmacy sales, expense control, inventory management, and department image. The manager supports accurate prescription filling and a high level of service for patients, providers, pharmaceutical partners, and payers, while developing and protecting department assets. The manager oversees the patient experience, pharmacy operations, daily planning, business performance, and people management. Responsibilities include managing pharmacy staffing and schedules within budget, maintaining required records and reports, overseeing inventory and cash controls, ensuring the proper operation of pharmacy systems and equipment, and resolving third-party claim rejections. The manager also develops employees, ensures required training and licensure, and maintains effective relationships with physicians, health professionals, specialty sales account managers, and health-system strategic account managers. For health-system pharmacy locations, the manager assists the Registered Manager, Local Specialty Pharmacy, in collaborating with internal strategic account management to strengthen the health-system relationship and grow business at the site and within Walgreens. The position also works with the Registered Manager to pursue third-party prescription business and specialty pharmacy growth opportunities. Walgreens states that the current salary range is $130,275–$191,209. The actual offer depends on factors including geography, skills, education, and experience. The role will remain open until filled.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist license in the states within the district.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
Specialized medication and disease-state training, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.
At least 6 months of pharmacy experience with Walgreen Co.

Nice To Haves

Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
An average rating of 3.7 or above on leadership behaviors in the last performance review, if one is on file.

Responsibilities

Provide empathetic pharmacy consulting to patients regarding medication use and drug interactions.
Manage pharmacy department operations, workflow, quality improvement, regulatory compliance, sales, expenses, inventory, and department image.
Ensure department personnel provide hospitable service and respond promptly to patient inquiries and complaints.
Improve prescription volume, sales, profit, and image through accurate prescription filling and courteous, efficient service.
Report prescription errors immediately and follow company incident-reporting and Quality Improvement Program procedures.
Ensure accurate and timely reporting of limited distribution drug inventory when required.
Comply with applicable laws, regulations, and company policies, and maintain required records, documentation, and reports.
Recommend and implement asset-protection controls to identify and minimize profit loss.
Maintain department housekeeping, maintenance, and appearance, and ensure a safe and compliant environment.
Control the store safe and bank, including cash withdrawals, accounts, reports, and over/short records.
Ensure proper operation and maintenance of pharmacy systems and equipment.
Monitor third-party pharmacy business opportunities, administer related systems and procedures, and promptly resolve and resubmit rejected claims.
Manage prescription department inventory and follow company purchasing procedures, including recommending and ordering merchandise from appropriate sources.
Coordinate daily pharmacy activities and plan and schedule staffing and pharmacy hours within budget guidelines.
Prepare, submit, and file company and government reports and records.
Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue specialty business growth opportunities.
At health-system pharmacy locations, collaborate with internal strategic account management to deepen health-system relationships and grow business.
Hire, place, schedule, assign, promote, and otherwise manage pharmacy personnel, or effectively recommend these actions.
Build employee morale and motivation, reward employees, address complaints, and use company constructive-discipline policies where appropriate.
Ensure fair and consistent employment practices, EEO compliance, prevention of workplace harassment, adherence to the Open-Door policy, and open communication.
Recommend pharmacy-hour and support-staff allocation, direct payroll budgets, and control overtime.
Supervise pharmacy team members to ensure required functions and adherence to company policies and procedures.
Ensure pharmacy department personnel maintain proper licensure and receive required training concerning payer and pharmaceutical contractual requirements.
Regularly reaffirm personnel obligations to dispense prescriptions only in good faith.
Develop employees through orientation, training, objectives, and communication of rules.
Audit personal performance and recommend personal objectives and performance standards.
Stay aware of relevant developments in pharmacy, health care, and retail management and integrate them into practices.
Maintain working relationships with physicians and other health professionals.
Work collaboratively with the Registered Manager and internal specialty sales and health-system strategic account managers to deepen relationships and drive business growth.
Recommend, plan, and administer community and professional relations programs.
Inform relevant personnel about department plans, programs, and operations, and encourage employee feedback to improve productivity.