Registered Manager Local Specialty

Walgreens•Baton Rouge, LA

2d•$130,275 - $191,209

About The Position

The Registered Manager Local Specialty directs the operation of a Walgreens Local Specialty Pharmacy and is accountable for improving sales, profits, and the pharmacy’s image through asset protection, personnel selection and development, and customer service. The role builds relationships, oversees patient clinical management, and grows the business at the site. The manager performs all duties of the Pharmacy Manager in their absence. The position oversees customer experience, specialty patient clinical programs, pharmacy and front-end operations, business planning and performance, staffing, and employee performance. It requires ensuring compliance with applicable laws, regulations, payer and manufacturer contracts, and Company policies. The manager works with Pharmacy and District/Region leadership and, for Health System Pharmacy locations, collaborates with strategic account management to deepen health-system relationships and grow business. The position requires a BS in Pharmacy or PharmD and an active pharmacist license in the state where the site is located, or willingness to obtain one by the start date. Candidates must have at least one year of pharmacy experience and at least two years of indirect team-management experience or completion of a residency. The role also requires specialized training or practical experience relevant to the clinic’s services, or willingness to complete such training within the first six months. Travel up to 20% for business purposes is required. The listed salary range is $130,275–$191,209; actual pay depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist license in the state where the site is located, or willingness to obtain it by the position start date; the license must be maintained as active.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
At least 2 years of experience in indirect management of team members, including assisting with development, training, and assignment of work or projects, or completion of a residency.
Specialized training regarding medication and disease states, or sufficient practical experience to provide specialized services at the clinic location (such as HIV, organ transplant, or oncology); alternatively, willingness to complete this within the first 6 months in the role.
Willingness to travel up to 20% of the time for business purposes, within and outside the state.
For internal candidates: achieving expectations rating on the last performance review and no written disciplinary actions in the last 12 months.

Nice To Haves

Master’s degree or PharmD preferred.
Experience with client resolution and exposure to Specialty Pharmacy.
Experience supervising or staffing local specialty pharmacies.
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing them.
For internal candidates, an average rating of 3.7 or above on leadership behaviors in the last performance review, if one is on file.

Responsibilities

Direct the operation of the Local Specialty Pharmacy and oversee store front-end and pharmacy departments.
Improve sales, profits, prescription volume, and pharmacy image through asset development and protection, accurate prescription filling, and courteous, efficient service.
Build relationships, oversee clinical management of patients, and grow business at the site.
Perform Pharmacy Manager duties in their absence.
Ensure personnel provide hospitable, courteous, friendly, and efficient service; respond to customer inquiries, complaints, and special needs.
Collaborate with providers on therapy appropriateness; educate patients about medication use, expectations, side-effect mitigation, and adherence; and follow up during refill periods.
Enroll and follow patients through clinical management programs and oversee enrollment in assistance programs, including eligibility confirmation and required reporting and documentation.
Ensure team members document patient management in the appropriate systems and comply with applicable policies for billing, claims submission, and prior authorizations.
Work with the Pharmacy Manager on pharmacy operations, including scheduling, customer service, and inventory availability.
Ensure pharmacy procedures and practices comply with federal and state requirements, internal regulatory bodies, payer and manufacturer contracts, and relevant standards and guidelines.
Maintain required records, documentation, and reports; ensure required reporting is completed, including timely reporting of limited distribution drug inventory when required.
Recommend and implement asset-protection controls and procedures to identify and minimize profit loss.
Maintain store condition, maintenance, and appearance for customer and employee safety, health, and well-being, and ensure compliance with applicable laws and regulations.
Control the store safe and bank, including register readings, cash withdrawals and accounts, daily cash reports, cash over/short records, and related reports.
Ensure proper operation and maintenance of pharmacy systems and equipment.
Monitor third-party pharmacy business opportunities, administer related systems and procedures, resolve claim rejections, and resubmit rejected claims promptly.
Manage inventory budgets, select and order merchandise, maintain stock, and liquidate overstocked, slow-moving, or old merchandise.
Schedule employees to provide adequate coverage; organize staffing, work assignments, responsibilities, and authority; and coordinate the pharmacy department’s daily schedule.
Prepare, submit, and file reports and records required by the Company and government agencies.
Develop and execute a business plan to grow the site and Walgreens business in conjunction with District/Region leadership; pursue opportunities to grow market share.
At Health System Pharmacy locations, collaborate with internal strategic account management to deepen health-system relationships and grow business.
Build employee morale and motivation, reward employees, address complaints where appropriate, and apply Company constructive-discipline policies.
Maintain fair and consistent employment practices, prevent workplace harassment and retaliation, uphold the Open Door policy, and communicate openly and honestly.
Plan and schedule staffing in accordance with budget guidelines; manage payroll budgets and control overtime.
Supervise pharmacy department team members, ensure required functions and policy compliance, verify proper licensure, and ensure training on payer and pharmaceutical contractual requirements.
Regularly reinforce pharmacy personnel’s obligations to dispense prescriptions only in good faith.
Enforce Company policies and procedures and uphold applicable federal and state requirements.