Registered Manager Local Specialty

Walgreens•Baton Rouge, LA

17h•$130,275 - $191,209

About The Position

Responsible for directing the operation of a Walgreens Local Specialty Pharmacy and improving unit sales, profits, and image through development and protection of store assets, personnel selection and development, and customer service. Builds relationships, oversees clinical management of patients, and grows the business at the site. Performs all Pharmacy Manager duties in their absence. The role oversees customer experience and patient clinical management, including patient education and follow-up, clinical program enrollment, assistance-program eligibility and documentation, and compliance with patient-management documentation and claims requirements. It directs pharmacy and front-end operations, ensures compliance with applicable laws, regulations, payer and manufacturer contracts, and company policies, and manages inventory, cash controls, equipment, reporting, and asset protection. The Registered Manager coordinates daily staffing and pharmacy activities, prepares required reports, develops business plans with District/Region leadership, and pursues growth opportunities. For Health System Pharmacy locations, the role collaborates with internal strategic account management to strengthen the health-system relationship. It manages employee performance, staffing and payroll budgets, training, licensure, and adherence to company policies.

Requirements

Bachelor of Science in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist license in the state where the site is located, or willingness to obtain it by the position start date; must maintain an active license.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
Specialized medication and disease-state training, or sufficient practical experience to provide the specialized services offered at the clinic location (such as HIV, organ transplant, or oncology); or willingness to complete training within the first 6 months in the role.
At least 2 years of indirect team-management experience, including assisting with development, training, and work/project assignments, or completion of a residency.
Willingness to travel up to 20% of the time for business purposes, within and outside the state.
Internal candidates: Achieving expectations rating on the last performance review and no written disciplinary actions in the last 12 months.
Internal candidates, if a review is on file: Average leadership-behavior rating of 3.7 or above on the last performance review.

Nice To Haves

Master's degree or PharmD.
Experience with client resolution and exposure to Specialty Pharmacy.
Experience supervising or staffing local specialty pharmacies.
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing them.

Responsibilities

Direct the operation of the Walgreens Local Specialty Pharmacy and perform Pharmacy Manager duties in their absence.
Ensure pharmacy personnel provide courteous, friendly, efficient service and respond to customer inquiries, complaints, and special needs.
Collaborate with providers to determine therapy appropriateness; educate patients about medication administration, expectations, side-effect mitigation, and adherence; and follow up with patients during refills.
Enroll and follow patients through clinical management programs and oversee patient enrollment in assistance programs, including eligibility checks and required documentation.
Ensure patient-management documentation, claims submissions, prior authorizations, and other compliance requirements are handled appropriately.
Work with the Pharmacy Manager on scheduling, customer service, and inventory availability; direct front-end and pharmacy operations.
Improve prescription volume, pharmacy sales, profit, and image through accurate prescription filling and efficient service to patients and other stakeholders.
Ensure pharmacy procedures comply with federal and state regulations, internal requirements, and payer and manufacturer contracts; maintain required records and complete required reporting.
Ensure timely, accurate reporting of limited distribution drug inventory when required.
Recommend and implement asset-protection controls; maintain store condition, maintenance, and appearance to support safety and regulatory compliance.
Control the store safe and bank, including cash withdrawals, accounts, reports, and over/short records.
Ensure proper operation and maintenance of pharmacy systems and equipment.
Administer third-party pharmacy systems and procedures, resolve claim rejections, and resubmit rejected claims promptly.
Manage inventory budgets, merchandise ordering, in-stock levels, and liquidation of overstocked or slow-moving merchandise.
Schedule employees for adequate coverage; hire and place staff, assign responsibilities, delegate authority, and coordinate daily pharmacy activities.
Prepare, submit, and file reports and records required by the company and government agencies.
Develop a site business plan with District/Region leadership and pursue opportunities to grow Walgreens market share and enterprise business.
For Health System Pharmacy locations, collaborate with internal strategic account management to grow the health-system relationship and business.
Maintain department performance and employee morale; recognize employees, address complaints, and apply constructive discipline when appropriate.
Manage staffing and schedules within budget guidelines; direct payroll budgets and control overtime.
Supervise pharmacy team members, ensure required functions and company policies are followed, and ensure personnel have appropriate licensure and required training.
Communicate employee obligations regarding good-faith dispensing, enforce company policies, and support equal employment opportunity, anti-harassment, and non-retaliation practices.