Pharmacy Manager Local Specialty

Walgreens•Springfield, IL

4d•$130,275 - $191,209

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients, including guidance on effective medication use and drug interactions. The role manages the pharmacy department’s operations and is accountable for workflow, continuous quality improvement, compliance with company policies and regulatory requirements, sales, expense control, inventory, and department assets. It also ensures prescriptions are filled accurately and that patients, providers, pharmaceutical partners, and payer partners receive a high level of service. The manager oversees patient experience, pharmacy operations and systems, prescription and inventory processes, cash controls, reporting, staffing schedules, and business performance. The role works with the Registered Manager, Local Specialty Pharmacy, and internal specialty and health-system account teams to develop business opportunities and strengthen relationships. It also hires, trains, supervises, and supports pharmacy personnel; maintains appropriate licensure and contractual training; and builds effective relationships with physicians, health professionals, employees, and the community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institute.
Current pharmacist license in the states within the district.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled-substance laws.
Specialized medication and disease-state training, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.

Nice To Haves

Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
An average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.
At least 6 months of pharmacy experience with Walgreen Co.

Responsibilities

Ensure pharmacy personnel provide hospitable, empathetic, inclusive, and responsive service to patients, and address patient inquiries and complaints promptly.
Manage pharmacy department operations, workflow, quality improvement, policy adherence, regulatory compliance, sales, expenses, inventory, and department assets.
Promote accurate prescription filling and courteous, efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems.
Report prescription errors immediately and follow company procedures for prescription incidents and the Quality Improvement Program.
Ensure accurate and timely reporting of limited distribution drug inventory when required.
Maintain required records, documentation, and reports and comply with federal and state laws, regulations, and company policies governing drugs and products.
Recommend and implement asset-protection controls and procedures to identify and minimize profit loss.
Maintain pharmacy housekeeping, maintenance, and appearance to support safety and regulatory compliance.
Control the store safe and bank, including register readings, cash withdrawals, cash accounts, daily cash reports, and cash over-and-short records.
Ensure proper operation and maintenance of pharmacy systems and equipment.
Administer third-party pharmacy systems and procedures, resolve claim rejections promptly, and resubmit rejected claims for payment.
Manage prescription department inventory and follow company purchasing procedures, including recommending and ordering merchandise from appropriate sources.
Coordinate daily pharmacy schedules and plan and schedule pharmacy hours in accordance with budgeting guidelines.
Prepare, submit, and file reports and records required by the company and government agencies.
Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue opportunities to grow Walgreens specialty business.
At health-system pharmacy locations, assist the Registered Manager by collaborating with internal strategic account management to deepen health-system relationships and grow the business.
Implement the department’s organizational structure, including hiring, placement, transfers, work scheduling, assignments, delegation, promotions, layoffs, and recalls, or effectively recommend these actions.
Build employee morale and motivation, recognize employees, address complaints, and apply constructive discipline in compliance with company policy and applicable laws.
Promote equal employment opportunity, fairness, prevention of workplace harassment, the Open-Door policy, and open and honest communication.
Recommend staffing and support-personnel allocation, direct payroll-budget attainment, and control overtime.
Supervise pharmacy team members, ensure required functions and policy compliance, verify personnel licensure, and ensure required training on payer and pharmaceutical contractual requirements.
Regularly reaffirm pharmacy personnel’s obligations to dispense prescriptions only in good faith.
Develop employees through orientation, training, objectives, and communication of rules.
Audit personal performance and recommend personal objectives and performance standards.
Keep current with relevant developments in pharmacy, health care, and retail management and integrate them into practice.
Maintain relationships with physicians and other health professionals and collaborate with specialty sales and health-system account managers to support business growth.
Recommend, plan, and administer community and professional relations programs.
Inform appropriate personnel about department plans and operations affecting their areas and encourage employee feedback.